2006 -2009 Customer Care Center Vendor Manager @ TracFone Wireless, Inc
2002 -2005 Consultant - Call Center Vendor Manager and Trainer @ United States and India
1999 -2002 Partner Account Vendor Manager @ COMPAQ/HEWLETT PACKARD, North America Consumer Products and Services
1997 -1999 Technical Support Manager @ COMPAQ/HEWLETT PACKARD, North America Consumer Products and Services
Kenneth Booth Education
COPC
Passed (VMO Coordinator)
2008-2008
AirWatch Enterprise Mobility Associate 2015
University of Phoenix
90 hours (Business Management degree program)
Kenneth Booth Skills
Customer Relationship Management Crm
Team Building
Consulting
Call Center
Big Picture
Vendors
Sales
Business Reviews
Customer Retention
Contractual Obligations
Situational
Finance
Customer Service Training
Telemarketing
SAN
Contact Centers
Cross Functional Team Leadership
Facilitation
Offerings
E Services
Organizational Structure
Procurement
Texas
Management
Revenue
Coaching
Outsourcing
Quarterly Reviews
Perform Well Under Pressure
American Express
North America
Chat
CRM
Metrics
Hiring
Leadership
Monitors
Strength Training
Human Resources
Financial Forecasting
Incentive Programs
Detail Oriented
SPICE
Forecasting
Customer Satisfaction
Troubleshooting
Telecommunications
Business Services
Team Management
Team Leadership
Offering
Workforce Management
Strategy
Operations Management
Business Process Outsourcing Bpo
Linguistics
Training
Enrichment
Customer Service
Compaq
Business Management
Project Management
Quality Control
Service Delivery
Call Centers
Analysis
Hardware
Written
Hospitals
Customer Relations
Verizon
Houston
Business Expansion
Business Development
Communication
Business Analysis
Negotiation
Quality Assurance
Cost Savings
Sales Management
Operations
Business Intelligence
Technical Support
Project Planning
Business Process Improvement
Seat
Service Levels
Mobile Devices
Presentations
Consumer Behaviour
Internal Audit
Customer Experience
Habits
Phoenix
BPO
Competency Based Interviewing
International
Eservices
Account Management
Multi Tasking
Curriculum Design
Vendor Management
Process Improvement
Software
Cost Efficiency
India
Agents
Program Development
Culture
Staff Development
Problem Solving
Wireless
Recruiting
Consumer
Performance Management
Culture Change
Customer Relationship Management
Business Process Outsourcing
Kenneth Booth Summary
Kenneth Booth, based in Fort Myers, FL, US, is currently a Systems Administration Specialist at Gartner. Kenneth Booth brings experience from previous roles at Tangoe, Blue Cross Blue Shield and EuroAmerica. Kenneth Booth holds a 2008 - 2008 Passed in VMO Coordinator @ COPC. With a robust skill set that includes Customer Relationship Management Crm, Team Building, Consulting, Call Center, Big Picture and more. Kenneth Booth has 3 emails and 2 mobile phone numbers on RocketReach.
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