Kennedy Mkude Email
Recovery call center team leader @ Selcom Microfinance Bank
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Kennedy Mkude Location
- Dar es Salaam, Dar es Salam, TZ
Kennedy Mkude Work
- Recovery call center team leader @ (December 2025 - Present)
- Ag.Recovery call center Team leader @ (July 2025 - December 2025)
- Recovery call center officer @ (April 2020 - July 2025)
- Relationship Officer @ (February 2020 - April 2020)
Kennedy Mkude Education
- Tanzania institute of Accountancy
Bachelor of Business Administration - BBA (Business Administration)
2016-2019 - Benjamin William mkapa high school
HGE(History (Geography and Economics))
2014-2016 - kibasila high school
Art/Art Studies (General)
2010-2013 - mtambani Primary school
general
2003-2009
Kennedy Mkude Skills
- Administration
- Analytical Skills
- Anti-Money Laundering
- Attention to Detail
- Banking
- Banking Law
- Business Continuity
- Business Relationship Management
- Business Requirements
- Call Center Administration
- Call Center Development
- Cash Collection
- Commerce
- Commercial
- Communication
- Compliance Management
- Compliance Monitoring
- Consumer Behavior
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Credit Cards
- Credit Risk Management
- Customer Acquisition
- Customer Analysis
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Interaction
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Analysis
- Debit Cards
- Debt Collection
- Debt Restructuring
- Easily Adaptable
- Economics
- Economics skills
- Enquiries
- Enterprise Risk
- Enterprise Risk Management
- FinTech
- Financial Risk Management
- Fraud Detection
- Fraud Investigations
- Fraud Prevention
- Information Security
- Internal Audits
- Internet Banking
- Interpersonal Communication
- Interpersonal Skills
- KYC Verification
- Key Performance Indicators
- Loans
- Market Risk
- Marketing
- Mitigation Strategies
- Mobile Communications
- Mobile Payments
- Mobile Technology
- Negotiation
- Observational
- Operational Risk Management
- Operations
- Operations Management
- Payment Card Processing
- Payment Services
- Payment Systems
- Payments
- Phone Etiquette
- Portfolio Management
- Problem Solving
- Recovery
- Regulatory Compliance
- Regulatory Requirements
- Regulatory Standards
- Retail Banking
- Risk Analysis
- Risk Assessment
- Risk Management
- Risk Reporting
- SWIFT Payments
- Sales Operations
- Service Quality
- Service marketing
- Services Marketing
- Skilled Multi-tasker
- Soft Skills
- Team Building
- Teamwork
- Telemarketing
- business management
- computer application (Ms word, Ms Excel and Ms PowerPoint)
- service marketing
Kennedy Mkude Summary
- Kennedy Mkude, based in Dar es Salaam, Dar es Salam, TZ, is currently a Recovery call center team leader at Selcom Microfinance Bank. Kennedy Mkude brings experience from previous roles at Selcom Microfinance Bank. Kennedy Mkude holds a 2016 - 2019 Bachelor of Business Administration - BBA in Business Administration @ Tanzania institute of Accountancy. With a robust skill set that includes Administration, Analytical Skills, Anti-Money Laundering, Attention to Detail, Banking and more.
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