Keneia da Silva Email
Customer Experience Specialist @ Purity Coffee
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Keneia da Silva Location
- Las Vegas, NV, US
Keneia da Silva Work
- Customer Experience Specialist @ (March 2025 - Present)
- Customer Service Supervisor @ (February 2024 - February 2025)
- Member Advocate @ (November 2022 - February 2024)
- Customer Service Supervisor @ Sign Stuff NV (March 2020 - October 2022)
Keneia da Silva Skills
- AI for Customer Service
- Amazon Seller Central
- Customer Experience
- Customer Experience Analysis
- Customer Retention
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Representatives
- Customer Success
- Customer Support
- De-escalation
- E-Commerce
- Escalations Management
- Gorgias
- KPI Dashboards
- Knowledge Base
- Knowledge Management
- Net Promoter Score
- Online Support
- Process Quality Improvement
- Project Management
- Quality Assurance
- Reporting
- Retention Strategies
- SOP Development
- Salesforce.com
- Service Recovery
- Shopify
- Social Media Marketing
- Software as a Service (SaaS)
- Standard Operating Procedure (SOP)
- Team Performance
- Team leaderhip
- Technical Support
- Telephone Support
- Training
- Voice of the Customer
- Workflow Automation
- Zendesk
Keneia da Silva Summary
- Keneia da Silva, based in Las Vegas, NV, US, is currently a Customer Experience Specialist at Purity Coffee. Keneia da Silva brings experience from previous roles at Fortuna, Lane Health and Sign Stuff NV. With a robust skill set that includes AI for Customer Service, Amazon Seller Central, Customer Experience, Customer Experience Analysis, Customer Retention and more. Keneia da Silva has 1 emails on RocketReach.
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