Kendall W Email
Author and Researcher
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Kendall W Location
- Palmdale, CA, US
Kendall W Work
- 2025 -now Author and Researcher @ Organizational Psychology & AI
- 2024 -2025 Director of Call Center Operations (BPO-Legal Intake and Law Firm) @ Pioneertown Media/Troxel Law
- 2020 -2024 Sr. Vice President of Operations @
- 2017 -2020 Director, Member Services @ Nationwide Mutual Insurance - Pet Insurance Division
- 2017 -2020 Director, Member Care @ Nationwide Mutual Insurance - Pet Insurance Division
- 2016 -2017 Executive Consultant (1099) @
- 2015 -2016 Consultant, Contact Center Operations (Fractional Role) @
- 2015 -2017 Director - Contact Center Operations @
- 2016 -2017 Director of Member Services @ Screen Actors Guild - Producers Pension & Health Plan
- 2015 -2016 Director of Member Engagement @
- 2003 -2014 Adjunct Faculty l Organizational Leadership and Management @
- 2014 -2015 Director - Contact Center @
- 2024 -now Director of Operations @ Confidential
- 2003 -2015 Adjunct Faculty - Management and Leadership @ Penn State University, University of Phoenix, Fremont College, etc.
- 2011 -2013 Site Director @
Kendall W Education
- Northcentral University
Doctor of Philosophy (PhD) (Industrial/Organizational Psychology)
2011-2017 - Cornell University
Certificate (Executive Leadership)
2006-2006 - University of Phoenix
Master of Arts (Organizational Management/Development)
1998-2001
Kendall W Skills
- Organizational Development
- Change Management
- Culture Change
- Call Centers
- Training
- Management
- Operations Management
- Process Improvement
- Leadership Development
- CRM
- Human Resources
- Start-ups
- Leadership
- Coaching
- Proposal Writing
- Sales
- Negotiation
- Performance Management
- Team Building
- Strategy
- Team Leadership
- New Business Development
- Telecommunications
- Business Process Improvement
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Service
- Leadership Mentoring
- Project Planning
- Program Management
- Recruiting
- Vendor Management
- Strategic Planning
- Business Development
- Training & Development
- Executive Management
- Hiring
- Customer Satisfaction
- Performance Improvement
- Communication
- Customer Experience
- Project Management
- Business Strategy
- Cross-functional Team Leadership
- Strategic Leadership
- Account Management
- Employee Engagement
- Analytical Skills
- Executive Coaching
- Sales Management
Kendall W Summary
- Kendall W, based in Palmdale, CA, US, is currently a Author and Researcher at Organizational Psychology & AI. Kendall W brings experience from previous roles at Pioneertown Media/Troxel Law, Alert Communications - Legal Call, Intake and Retainer Services for Law Firms and Nationwide Mutual Insurance - Pet Insurance Division. Kendall W holds a 2011 - 2017 Doctor of Philosophy (PhD) in Industrial/Organizational Psychology @ Northcentral University. With a robust skill set that includes Organizational Development, Change Management, Culture Change, Call Centers, Training and more. Kendall W has 1 emails on RocketReach.
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Kendall W
Author and Researcher
Palmdale, CA, US
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