Ken Tucci Email & Phone Number
VP, Customer Support @ Interstate Waste Services, Inc.
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Ken Tucci Location
- Hackensack, NJ, US
Ken Tucci Work
- VP, Customer Support @ (January 2020 - Present)
- Customer Experience and Business Development Consultant @ Confidential (January 2018 - January 2020)
- VP, Customer Support and Operations @ (January 2017 - January 2018)
- Operations Senior Manager (Operations Manager III) @ (January 2016 - January 2017)
- Senior Manager, Global Customer Care @ (January 2011 - January 2016)
- Manager, Customer Care @ (January 2006 - January 2011)
- Manager, Customer Service Finance and Operations @ Mellon Financial Corporation (January 2004 - January 2006)
- Supervisor, Customer Service Finance and Operations @ Medco Health Solutions (January 2000 - January 2004)
Ken Tucci Education
- Montclair State University
Master of Business Administration (M.B.A.)
- Villanova School of Business
Bachelor’s Degree (Business Administration and Management, Management Information Systems)
Ken Tucci Skills
- Customer Experience
- Call Centers
- Customer Service
- Business Process Improvement
- Workforce Management
- Customer Relationship Management (CRM)
- Strategic Planning
- Operations Management
- User Experience
- Analytics
- Six Sigma
- Strategy
- E-commerce
- Project Management
- Vendor Management
- Key Performance Indicators
- Business Development
- Start-ups
- User Interface Design
- Customer Engagement
- Microsoft Office
- SQL
- Management
- Customer Service Management
- Leadership
- Cross-functional Team Leadership
- Team Building
- Interpersonal Skills
- Strategic Partnerships
- Contract Negotiation
- Global Customer Service
- Customer Experience Transformation
- Omni-channel
- Strategic Roadmaps
- Cross-functional Partnerships
- Process Improvement
- Customer Escalation Management
- Capacity Planning
- Operational Efficiency
- Workforce Optimization (WFO)
- Customer Experience Analysis
- Data-driven Decision Making
- Data Marts
- Essbase
- Planning Models
- Strategic Forecasting
- After Sales
- Value Chain Management
- Workflow Definition
- Linear Programming
Ken Tucci Summary
- Ken Tucci, based in Hackensack, NJ, US, is currently a VP, Customer Support at Interstate Waste Services, Inc.. Ken Tucci brings experience from previous roles at Confidential, TrueFacet, Amazon and Audible, Inc.. Ken Tucci holds a Master of Business Administration (M.B.A.) @ Montclair State University. With a robust skill set that includes Customer Experience, Call Centers, Customer Service, Business Process Improvement, Workforce Management and more. Ken Tucci has 2 emails and 1 mobile phone numbers on RocketReach.
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