2013 -2014 Customer Service Executive @ Alexandria
2012 -2013 Director, Operations Global Online Divsion @
2009 -2012 Director, Call Center operations - SC Division @
2006 -2009 Vice President, Field Customer Service @
2000 -2002 Director, Customer Service Operations @
Ken Sneed Education
Jack Welch Management Institute
MBA (MBA)
2012-2016
Georgia State University
Bachelor's degree (Mathematics)
Ken Sneed Skills
Call Center
Call Centers
Project Management
Account Management
Telecommunications
Operations Management
Vendor Management
Process Improvement
Program Management
Customer Service
Change Management
Leadership
Cross-functional Team Leadership
CRM
Customer Experience
Management
Strategy
Cross Functional Team Leadership
Healthcare
Sales Management
Contact Centers
Customer Relationship Management
Business Process Improvement
Driving Results
Ken Sneed Summary
Ken Sneed, based in Arlington, TX, US, is currently a Vice President, Virtual Care at Texas Health. Ken Sneed brings experience from previous roles at HCA Healthcare, Alexandria, Strayer University and Time Warner Cable. Ken Sneed holds a 2012 - 2016 MBA in MBA @ Jack Welch Management Institute. With a robust skill set that includes Call Center, Call Centers, Project Management, Account Management, Telecommunications and more. Ken Sneed has 2 emails and 1 mobile phone numbers on RocketReach.
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