Ken Shea Email & Phone Number
Senior Genesys Cloud Engineer @ Humana
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Ken Shea Location
- Fuquay Varina, NC, US
Ken Shea Work
- 2025 -now Senior Genesys Cloud Engineer @
- 2025 -2025 PS Contact Center Engineer @
- 2019 -2025 Principal IT Systems Engineer - Contact Center and Telecom @
- 2016 -2019 Contact Center Architect @
- 2014 -2016 Lead Telecom Design Engineer @
- 2013 -2014 Telecom Network Support Engineer @
- 2008 -2013 Telephony Engineer @
- 2008 -2008 Infrastructure Engineer @
- 1995 -2007 Systems Engineer @
Ken Shea Education
- State University of New York at Oswego
Bachelor's degree (Information Science)
1988-1992 - State University of New York at Oswego
Bachelor's degree (Philosophy)
1988-1992
Ken Shea Skills
- Networking
- Project Management
- Software Development
- Requirements Analysis
- Engineering
- Graphic Design
- Leadership
- Customer Relationship Management Crm
- Cisco Technologies
- Salesforce.com
- Genesys
- Active Directory
- Data Center
- Genesys Pureconnect
- Skype for Business
- Microsoft Exchange
- MCSE
- Microsoft SQL Server
- Crystal Reports
- CTI
- IP
- Interactive Intelligence
- SIP
- IVR
- ACD
- Contact Centers
- CCNA
- Interactive Intelligence Inin
- Icce
- Quality of Service Qos
- Pureconnect
- Call Centers
- Cloud Computing
- Integration
- Customer Relationship Management
- Quality of Service
Ken Shea Summary
- Ken Shea, based in Fuquay Varina, NC, US, is currently a Senior Genesys Cloud Engineer at Humana. Ken Shea brings experience from previous roles at AudioCodes and Citrix. Ken Shea holds a 1988 - 1992 Bachelor's degree in Information Science @ State University of New York at Oswego. With a robust skill set that includes Networking, Project Management, Software Development, Requirements Analysis, Engineering and more. Ken Shea has 2 emails and 3 mobile phone numbers on RocketReach.
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