Ken Rowen Email & Phone Number

Director, Member Experience @ Verda Healthcare

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Ken Rowen Location

Anaheim, CA, US

Ken Rowen Work

Director, Member Experience @ (May 2026 - Present)
Director, Contact Center and Customer Experience @ (November 2021 - March 2026)
Administrative Director of Operations @ (August 2017 - August 2022)
Vice President of Operations and Consultant - Contract Role @ (November 2015 - January 2017)
Director of Collections @ (May 2013 - June 2015)

Ken Rowen Education

Keller Graduate School of Management
MBA (Finance)
2000-2002
American Behavioral Studies Insitute
PsyD (Psychology)
1995-1996
California Graduate Institute (now known as The Chicago School of Professional Psychology)
MA (Psychology)
1993-1995
University of California, Riverside
BA (History)
1988-1993
Mater Dei High School
High School Diploma
1985-1988

Ken Rowen Skills

Leadership
Strategy
Cross-functional Team Leadership
Management
Training
CRM
Analysis
Team Building
Operations Management
Healthcare Information Technology
Financial Analysis
Software Documentation
SaaS
Project Management
SAP
Finance
Forecasting
Recruiting
Collections
Time Management
Call Centers
Executive Management
MAS500
Healthcare
Consulting
Credit
Issue Resolution Management
Mergers & Acquisitions
ERP
Accounting
Team Management
Business Process Improvement
Vendor Management
Softrax
Negotiation
ERP Implementations
Sales Operations
Auditing
Competitive Analysis
Business Development
Business Analysis
Mergers
Talent Acquisition
Client Master Data
Call Center Management
Issue Resolution
Change Management
Six Sigma
Performance Metrics
Development Of Employees
AI for Learning and Upskilling
Account Management
Agile Methodologies
Analytical Skills
Artificial Intelligence (AI)
Avaya Products
B2C
Budgeting
Business Process Outsourcing (BPO)
Business-to-Business (B2B)
Call Center Administration
Call Center Development
Capacity Planning
Client Relations
Client Services
Contact Center Management
Continuous Improvement
Creative Problem Solving
Cultural Transformation
Customer Experience
Data Analysis
Due Diligence
Employee Engagement
Employee Learning & Development
Gap Analysis
Genesys Cloud
Healthcare Consulting
IT Enabled Business Transformation
KPI Reporting
Leadership Development
Marketing Strategy
Mentoring
Multitasking
Net Promoter Score
Organizational Development
Partner Relationship Management
Performance Enhancement
Performance Management
Quality Assurance
Revenue Cycle Management
Revenue Enhancement
Root Cause Analysis
Scalability
Service Improvement
Strategic Planning
Teamwork
Technology Enabled Business Transformation
Ticketing Systems
Voice of the Customer Analysis
Workforce Management
Returns
Contractual
Payments
Shared Services
Vendors
Sales
Instruction
Adjustments
Analysts
Orthodontics
DSO
Cross Functional Team Leadership
Adherence
Coaching
Assurance
Auditor
Metrics
Row
Observation
Customer Satisfaction
Timing
Tcpa
Utilization
Inventory
Risk Management
Legal Compliance
External Clients
Customer Service
Storage
Mitigation
Healthcare Industry
Reporting
Hardware
Joint Ventures
Master Data
R
RFP
Accountability
Resource Management
Customer Relationship Management
Operations
Customer Surveys
Credit Reporting
Email
Liquidation
External Audit
Medical Imaging
Insite
Analytics
Accounts Receivable
Dentistry
Internal Audit
Yellow Belt
Business Units
Resources
Green Belt
Process Improvement
Microsoft Dynamics
Materials
Software
Financial Services
Underwriting
IVR
Billing
Professional Services
Analytical Skill
Agents
Cash
Administration
Onboarding
Offshore Resource Management
Credit Analysis
Mergers and Acquisitions
Wholesale

Ken Rowen Summary

Ken Rowen, based in Anaheim, CA, US, is currently a Director, Member Experience at Verda Healthcare. Ken Rowen brings experience from previous roles at SCAN Health Plan, CMRE Financial Services, Inc., Mnet Health Services and Western Dental Services. Ken Rowen holds a 2000 - 2002 MBA in Finance @ Keller Graduate School of Management. With a robust skill set that includes Leadership, Strategy, Cross-functional Team Leadership, Management, Training and more. Ken Rowen has 5 emails and 4 mobile phone numbers on RocketReach.