Technical Support Engineer @ (July 2013 - November 2014)
Ken Petty Education
RETS Institute of Technology
Associate's degree (Computer Science)
Ken Petty Skills
ATA
Active Listening
Analytical Skills
Broadsoft
Call Center Administration
Call Flow
Call Flow Design
Call Logging
Call Quality
Call Routing
Cisco Jabber
Cisco Systems Products
Cisco Telepresence
Cisco Unified Communications Manager (CUCM)
Cisco Unity
Cisco VoIP
Collaboration Tools
Communication
Computer Science
Contact Center Operations
Contact Centers
Customer Service
Customer Support
E-911
Enterprise Voice
IP Phones
Interpersonal Skills
Jabber
Managed Services
Media Gateway Control Protocol (MGCP)
Microsoft Office
On-call Support
Problem Solving
Quality of Service (QoS)
Root Cause
SCCP
SD-WAN
Session Initiation Protocol (SIP)
Telecommunications
Telecommunications Systems
Time Management
Troubleshooting
Unified Communications
Unity
User Administration
Voice Technology
Voice over IP (VoIP)
WebEx
Windows
Written Communication
Ken Petty Summary
Ken Petty, based in Louisville, KY, US, is currently a Telecommunications Engineer at CommuniCare Health Services. Ken Petty brings experience from previous roles at PPL Corporation, Intrado and West Corporation. Ken Petty holds a Associate's degree in Computer Science @ RETS Institute of Technology. With a robust skill set that includes ATA, Active Listening, Analytical Skills, Broadsoft, Call Center Administration and more. Ken Petty has 1 emails on RocketReach.
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