Ken Lau Email & Phone Number
Director, Head of Client Operations and Reporting, Global Asset Management @ HSBC
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Ken Lau Location
- United Kingdom
Ken Lau Work
- 2026 -now Director, Head of Client Operations and Reporting, Global Asset Management @
- 2024 -2026 Director, Head of Client Operations and Reporting, Global Asset Management @
- 2022 -2024 Head of Retirement Operations and Head of Contact Centers, Asia @
- 2021 -2022 Operations Strategy, Implementation and Innovation, WAM, Asia @
- 2019 -2021 Head of Customer and Operations Experience, WAM, Asia @
- 2017 -2019 Senior Director, Customer Advocacy, Asia @
- 2015 -2017 Director, Consumer Insights, Asia @
- 2015 -2015 Director, Customer Centricity, Asia @
- 2013 -2015 Senior Manager, Customer Experience Management @
- 2003 -2013 Director, Consumer Research @
- 2001 -2003 Senior Research Executive @ Oracle Market Research
Ken Lau Education
- AGSM @ UNSW Business School
Master of Business Administration (MBA)
2004-2007 - University of Saskatchewan
Commerce (Marketing)
1997-2000
Ken Lau Skills
- Market Research
- Marketing Research
- Segmentation
- CRM
- Marketing Strategy
- Marketing Management
- Customer Insight
- FMCG
- Market Planning
- Consumer Insight
- Business Analysis
- Business Strategy
- Forecasting
- Strategy
- Marketing
- Market Analysis
- Leadership
- Consumer Behaviour
- Analytics
- Brand Equity
- Competitive Intelligence
- Advertising Research
- Competitive Analysis
- Market Intelligence
- Management
- Business Insights
- Questionnaire Design
- Quantitative Research
- PowerPoint
- Data Analysis
- Strategic Planning
- Microsoft Word
- Nonprofits
Ken Lau Summary
- Ken Lau, based in United Kingdom, is currently a Director, Head of Client Operations and Reporting, Global Asset Management at HSBC. Ken Lau brings experience from previous roles at HSBC and Manulife Investment Management. Ken Lau holds a 2004 - 2007 Master of Business Administration (MBA) @ AGSM @ UNSW Business School. With a robust skill set that includes Market Research, Marketing Research, Segmentation, CRM, Marketing Strategy and more. Ken Lau has 2 emails and 1 mobile phone numbers on RocketReach.
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