2003 -2009 Director of Information Technology @ International Solidarity and Human Rights Institute
2006 -2009 Consultant @ Independent Consulting
1998 -2000 Global Director of Call Center Products @ Siemens Business Communications
1993 -1998 President and CEO @ Sunburst Software, Inc.
1995 -1995 Consultant @ DirecTV
1990 -1993 Regional Director of Information Systems @
1990 -1993 Director of IT @ Cencom
1986 -1988 Service Manager @ Medco Telecommunications
1977 -1985 Paratrooper @
Ken L. Education
The Catholic University of America
PhD (ABD status) (Biblical Studies)
2007-2009
Franciscan University of Steubenville
Masters (Theology and Christian Ministry)
2005-2005
Franciscan University of Steubenville
Bachelors (Theology)
2003-2005
Drexel University
(Mechanical Engineering)
1976-1978
Ken L. Skills
Call Center
Telecommunications
Software Development
Process Improvement
Team Building
Management
Program Management
Coaching
Operations Management
Quality Assurance
Change Management
Account Management
Analysis
Budgets
Business Analysis
Business Development
Business Process Improvement
CRM
Call Centers
Contract Negotiation
Customer Experience
Customer Satisfaction
Customer Service
Human Resources
IT Service Management
Leadership
Networking
Outsourcing
Project Planning
Sales Management
System Administration
Training
Vendor Management
Product Development
Project Management
Sales
Public Speaking
Strategy
Java
Microsoft Excel
Ken L. Summary
Ken L., based in Sausalito, CA, US, is currently a Founder | Fractional CIO and COO Consulting at Fractional Focus 360. Ken L. brings experience from previous roles at Global Benefits Group (GBG), Springboard, International Solidarity and Human Rights Institute and Independent Consulting. Ken L. holds a 2007 - 2009 PhD (ABD status) in Biblical Studies @ The Catholic University of America. With a robust skill set that includes Call Center, Telecommunications, Software Development, Process Improvement, Team Building and more. Ken L. has 1 emails and 2 mobile phone numbers on RocketReach.
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