Ken Hay Email & Phone Number
VP and Head, North American Customer Contact Center Strategy, Operations and Transformation @ BMO
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Ken Hay Location
- Toronto, ON, CA
Ken Hay Work
- VP and Head, North American Customer Contact Center Strategy, Operations and Transformation @ (July 2021 - Present)
- Senior Director, Canada Partnerships @ (February 2020 - June 2021)
- Senior Director, Servicing Operations @ (January 2019 - February 2020)
- Director, Servicing Operations @ (August 2017 - December 2018)
- Director, Customer Service Strategy, Design and Efficiency @ (October 2016 - August 2017)
- Director, Operations and Process Management @ (July 2015 - September 2016)
- Senior Manager, Operations and Process Management @ (July 2011 - June 2015)
- Manager, Collections and Recoveries Operations @ (August 2009 - July 2011)
- Manager, Operations Finance @ (January 2008 - July 2009)
- Senior Financial Analyst @ (June 2005 - December 2007)
Ken Hay Education
- Schulich School of Business - York University
MBA (Finance and Real Estate)
2003-2005 - Concordia University
BComm (Marketing and Finance)
1998-2001
Ken Hay Skills
- Banking
- Credit Cards
- Credit
- Credit Risk
- Loss Mitigation
- Financial Modeling
- Financial Analysis
- Finance
- Portfolio Management
- Management
- Risk Management
- Process Improvement
- Business Process Improvement
- Operations
- Microsoft Word
- Accounting
- Process Management
- Strategic Planning
Ken Hay Summary
- Ken Hay, based in Toronto, ON, CA, is currently a VP and Head, North American Customer Contact Center Strategy, Operations and Transformation at BMO Financial Group. Ken Hay brings experience from previous roles at Capital One. Ken Hay holds a 2003 - 2005 MBA in Finance and Real Estate @ Schulich School of Business - York University. With a robust skill set that includes Banking, Credit Cards, Credit, Credit Risk, Loss Mitigation and more. Ken Hay has 2 emails and 1 mobile phone numbers on RocketReach.
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