Ken Fowler Email & Phone Number
Senior Vice President, Customer Care @ Comcast
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Ken Fowler Location
- Tewksbury, MA, US
Ken Fowler Work
- Senior Vice President, Customer Care @ (May 2022 - Present)
- Vice President, Care Operations @ (March 2013 - May 2022)
- Sr. Director Outsourcing and Vendor Management @ (July 2011 - March 2013)
- Adjunct Professor @ (July 2004 - Present)
- Customer Care and Customer Care Operations @ (May 1998 - April 2003)
Ken Fowler Education
- Salem State University
Masters (Mathematics)
1999-2003 - Bentley
Bachelors (Finance)
1991-1996 - Tewksbury High School
Ken Fowler Skills
- Analysis
- Business Analytics
- Business Relationship Management
- Call Center
- Call Centers
- Center of Excellence
- Change Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Management
- Customer Interaction
- Customer Loyalty
- Customer Satisfaction
- Customer Service
- Customer Success
- Executive Team
- Financial Responsibilities
- Forecasting
- Key Metrics
- Key Performance Indicators
- Leadership
- Managing Large Budgets
- Net Promoter Score
- Operational Execution
- Operations Improvement
- Operations Management
- Outsourcing
- Process Improvement
- Program Management
- Project Management
- Resource Management
- Strategic Leadership
- Teaching
- Team Building
- Team Leadership
- Telecommunications
- Training
- Troubleshooting
- Vendor Management
- Workforce Management
Ken Fowler Summary
- Ken Fowler, based in Tewksbury, MA, US, is currently a Senior Vice President, Customer Care at Comcast. Ken Fowler brings experience from previous roles at Comcast and Salem State University. Ken Fowler holds a 1999 - 2003 Masters in Mathematics @ Salem State University. With a robust skill set that includes Analysis, Business Analytics, Business Relationship Management, Call Center, Call Centers and more. Ken Fowler has 1 emails and 1 mobile phone numbers on RocketReach.
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