Documentation Specialist @ (January 2022 - February 2022)
Documentation Specialist @ (May 2018 - January 2022)
Senior Advisor and Shift Leader @ (November 2015 - January 2022)
Ting customer advisor @ (June 2014 - January 2022)
Senior technical advisor @ The Minacs Group (April 2009 - June 2014)
Kelsey Sutherland Skills
Active Directory
Agile Methodologies
Business Process Improvement
CSM
Call Centers
Confluence
Contact Centers
Customer Experience
Customer Satisfaction
Customer Service
Document Review
Documentation
Editing
Google Docs
Google Sheets
Google Workspace
Jira
Leadership
Microsoft Excel
Microsoft Office
Process Improvement
Quality Assurance
Requirements Analysis
Scrum
Software Documentation
System Administration
Team Leadership
Technical Support
Telecommunications
Time Management
Training
Troubleshooting
Writing
Written Communication
Zendesk
Kelsey Sutherland Summary
Kelsey Sutherland, based in Niagara Falls, ON, CA, is currently a CXO Documentation Analyst at Wavelo. Kelsey Sutherland brings experience from previous roles at Wavelo and Tucows. With a robust skill set that includes Active Directory, Agile Methodologies, Business Process Improvement, CSM, Call Centers and more. Kelsey Sutherland has 3 emails on RocketReach.
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