Kellie Roop Email & Phone Number
Customer Support Team Lead @ Anchor
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Kellie Roop Location
- Austin, TX, US
Kellie Roop Work
- Customer Support Team Lead @ (March 2026 - Present)
- Customer Experience Consulting @ Freelance (May 2023 - Present)
- Program Support @ (March 2023 - Present)
- Customer Support Manager @ (June 2021 - August 2022)
- Customer Operations Manager, Customer Support Manager @ (October 2019 - July 2020)
- Customer Operations Manager, Vendor Support Manager @ (August 2018 - October 2019)
- Technical Support Manager @ (November 2016 - August 2018)
- Operations Team Lead @ (June 2015 - November 2016)
- Escalation Specialist @ (January 2015 - June 2015)
- Customer Success Specialist @ (July 2013 - January 2015)
- Lead Support Specialist @ Deliberate Careers, LLC (February 2010 - January 2016)
Kellie Roop Education
- St. Edward's University
B.A. (Alpha Mu Gamma-Foreign Language Society)
Kellie Roop Skills
- Root Cause Analysis
- Root Cause Problem Solving
- Voice of the Customer Analysis
- Voice of the Customer
- Documentation
- Technical Documentation
- Subject Matter Experts
- Troubleshooting
- Software as a Service (SaaS)
- Product Knowledge
- Contact Center Management
- Contact Center Operations
- BP&O
- Chat Support
- Labor Forecasting
- Product End of Life Management
- On-call Support
- Ticketing Systems
- Freshdesk
- Easily Adaptable
- Service-Level Agreements (SLA)
- Customer Satisfaction
- Product Support
- Performance Reviews
- Performance Management
- Customer Service Management
- Coaching
- Organization Skills
- Contact Centers
- Customer Experience
- Strategic Planning
- Customer Service
- Salesforce.com
- SEO
- Business Strategy
- Project Management
- Change Management
- Business Process Improvement
- Microsoft Office
- Microsoft Excel
- Salesforce
- SQL
- Jira
- Excel
- Slack
- Microsoft PowerPoint
- Leadership Development
- Leadership
- Client Relations Skills
- Management
- Training
- Cross-functional Team Leadership
- Team Building
- Time Management
- Communication
- Team Management
- Career Development
- Team Leadership
- Cross-cultural Competence
- Cross-cultural Teams
- Networking
- Zendesk
- Confluence
- Google Sheets
- Organization
- Technical Support
- Social Media
- Sales
- Search Engine Optimization (SEO)
- Search Engine Optimization
- Research
- Online Marketing
- Spanish
- Advertising
- Public Speaking
- Social Networking
- QuickBooks
- Infusionsoft
- Social Media Marketing
- Facebook Marketing
- cross
- Cross Cultural Competence
- Cross Functional Team Leadership
- Search Engine Optimization Seo
- Cross Cultural Teams
Kellie Roop Summary
- Kellie Roop, based in Austin, TX, US, is currently a Customer Support Team Lead at Anchor. Kellie Roop brings experience from previous roles at Freelance, WhatsApp, Section4 and ZeroCater. Kellie Roop holds a B.A. in Alpha Mu Gamma-Foreign Language Society @ St. Edward's University. With a robust skill set that includes Root Cause Analysis, Root Cause Problem Solving, Voice of the Customer Analysis, Voice of the Customer, Documentation and more. Kellie Roop has 2 emails and 1 mobile phone numbers on RocketReach.
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