Kellie Roop Email & Phone Number
Customer Support Team Lead @ Anchor
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Kellie Roop Location
- Austin, TX, US
Kellie Roop Work
- 2026 -now Customer Support Team Lead @
- 2023 -now Customer Experience Consulting @ Freelance
- 2023 -now Program Support @
- 2021 -2022 Customer Support Manager @
- 2019 -2020 Customer Operations Manager, Customer Support Manager @
- 2018 -2019 Customer Operations Manager, Vendor Support Manager @
- 2016 -2018 Technical Support Manager @
- 2015 -2016 Operations Team Lead @
- 2015 -2015 Escalation Specialist @
- 2013 -2015 Customer Success Specialist @
- 2010 -2016 Lead Support Specialist @ Deliberate Careers, LLC
Kellie Roop Education
- St. Edward's University
B.A. (Alpha Mu Gamma-Foreign Language Society)
- Johannes Kepler Universität Linz
One Semester (REFI, ISEP)
Kellie Roop Skills
- Root Cause Analysis
- Root Cause Problem Solving
- Voice of the Customer Analysis
- Voice of the Customer
- Documentation
- Technical Documentation
- Subject Matter Experts
- Troubleshooting
- Software as a Service (SaaS)
- Product Knowledge
- Contact Center Management
- Contact Center Operations
- BP&O
- Chat Support
- Labor Forecasting
- Product End of Life Management
- On-call Support
- Ticketing Systems
- Freshdesk
- Easily Adaptable
- Service-Level Agreements (SLA)
- Customer Satisfaction
- Product Support
- Performance Reviews
- Performance Management
- Customer Service Management
- Coaching
- Organization Skills
- Contact Centers
- Customer Experience
- Strategic Planning
- Customer Service
- Salesforce.com
- SEO
- Business Strategy
- Project Management
- Change Management
- Business Process Improvement
- Microsoft Office
- Microsoft Excel
- Salesforce
- SQL
- Jira
- Excel
- Slack
- Microsoft PowerPoint
- Leadership Development
- Leadership
- Client Relations Skills
- Management
- Training
- Cross-functional Team Leadership
- Team Building
- Time Management
- Communication
- Team Management
- Career Development
- Team Leadership
- Cross-cultural Competence
- Cross-cultural Teams
- Networking
- Zendesk
- Confluence
- Google Sheets
- Organization
- Technical Support
- Social Media
- Sales
- Search Engine Optimization (SEO)
- Search Engine Optimization
- Research
- Online Marketing
- Spanish
- Advertising
- Public Speaking
- Social Networking
- QuickBooks
- Infusionsoft
- Social Media Marketing
- Facebook Marketing
- cross
- Cross Cultural Competence
- Cross Functional Team Leadership
- Search Engine Optimization Seo
- Cross Cultural Teams
Kellie Roop Summary
- Kellie Roop, based in Austin, TX, US, is currently a Customer Support Team Lead at Anchor. Kellie Roop brings experience from previous roles at Freelance, WhatsApp, Section4 and ZeroCater. Kellie Roop holds a B.A. in Alpha Mu Gamma-Foreign Language Society @ St. Edward's University. With a robust skill set that includes Root Cause Analysis, Root Cause Problem Solving, Voice of the Customer Analysis, Voice of the Customer, Documentation and more. Kellie Roop has 2 emails and 1 mobile phone numbers on RocketReach.
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