Kelli Baker-Rubio Email & Phone Number
Manager Workforce Management @ TAG - The Aspen Group
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Kelli Baker-Rubio Location
- Davenport, Iowa, United States
Kelli Baker-Rubio Work
- Manager Workforce Management @ (May 2025 - Present)
- Director- Workforce Enablement @ (March 2020 - July 2024)
- APS Senior Consultant @ (October 2013 - March 2020)
- Application Consultant @ (December 2012 - October 2013)
- Project Manager @ (February 2009 - December 2012)
- Applications Specialist @ (May 2007 - February 2009)
- Technical Support Engineer @ (March 2007 - May 2007)
- WF System Administrator @ APAC Customer Services, Inc (July 2005 - March 2007)
- Workforce Administration Manager @ APAC Customer Services, Inc (July 2002 - July 2005)
- WFA Scheduler and Forecaster @ APAC Customer Services, Inc (February 2001 - July 2002)
- WFA Platform Analyst @ APAC Customer Services, Inc (October 2000 - February 2001)
- Report Analyst @ APAC Customer Services, Inc (October 1999 - October 2000)
- Floor Supervisor @ APAC Customer Services, Inc (February 1998 - February 1999)
Kelli Baker-Rubio Education
- Sauk Valley Community College
Associate Degree (Applied Science)
1993 - Blackhawk Community College 2000
- Morrison Community High School 1990
Kelli Baker-Rubio Skills
- ACD
- Access
- Analysis
- Analytical Skills
- Analytics
- Analyze Information
- Attention to Detail
- Blue Pumpkin
- Budget Tracking
- Building Trust
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Requirements
- CTI
- Call Center
- Call Centers
- Capacity Planning
- Coaching
- Communication
- Contact Centers
- Creative Problem Solving
- Customer Presentations
- Customer Satisfaction
- Customer Success
- Customer-Focused Service
- Data Presentation
- Data Validation
- Databases
- Demand Planning
- Excel Formulas
- Federal Consulting
- Forecasting
- High Stress Environment
- IVR
- Identifying Issues
- Identifying Trends
- Implementation Plans
- Integration
- Key Metrics
- Key Performance Indicators
- Leadership
- Management
- Management Software
- Mathematics
- Metric Tracking
- Metrics Reporting
- Microsoft Office
- Microsoft Outlook
- Operation Optimization
- Operational Efficiency
- Operational Requirements
- Operations
- Operations Execution
- Operations Management
- Optimization
- People Analytics
- Performance Improvement
- Performance Management
- Performance Reviews
- Planning & Scheduling
- Presentations
- Problem Solving
- Process Excellence
- Process Improvement
- Process Improvement Implementation
- Product Adoption
- Product Demonstration
- Professional Services
- Program Management
- Project Planning
- Quality Assurance
- Relationship Building
- Resolving Issues
- Resource Optimization
- Resource Planning
- Scenario Planning
- Scheduling
- Service Levels
- Software Documentation
- Staff Utilization
- Staffing Models
- Staffing Plans
- Standard Operating Procedure (SOP)
- Strategic Insights
- Strategic Planning
- Strategic Vision
- Strategy
- Subject Matter Experts
- System Maintenance
- Systems Analysis
- Tactical Plans
- Team Leadership
- Teamwork
- Training
- Training Delivery
- Troubleshooting
- Vendor Management
- Workforce Management
- Written Communication
- Six Sigma
- APS
- CCNP
- ITIL
- PMP
Kelli Baker-Rubio Summary
- Kelli Baker-Rubio, based in Davenport, Iowa, United States, is currently a Manager Workforce Management at TAG - The Aspen Group. Kelli Baker-Rubio brings experience from previous roles at Vintegrity Partners, Avaya and Verint-Systems. Kelli Baker-Rubio holds a Associate Degree in Applied Science @ Sauk Valley Community College. With a robust skill set that includes ACD, Access, Analysis, Analytical Skills, Analytics and more. Kelli Baker-Rubio has 2 emails and 2 mobile phone numbers on RocketReach.
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Kelli Baker-Rubio
Manager Workforce Management
Davenport, Iowa, United States
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