Production Support Analyst @ (January 2020 - March 2022)
Technical Support Manager @ (March 2017 - January 2020)
Technical Support Specialist @ (October 2015 - March 2017)
Tier II EDI Specialist @ (April 2015 - October 2015)
Client Support Manager @ goTechStorm (September 2014 - February 2015)
Software and Network Deployment Analyst @ (October 2013 - September 2014)
Technical Escalations Supervisor II @ (October 2011 - October 2013)
Trainer @ (June 2009 - October 2011)
Technical Support Analyst @ (October 2008 - June 2009)
Customer Support Specialist @ (July 2007 - October 2008)
Keith Sargent Education
Full Sail University
Bachelor's Degree (Music Production)
2011-2014
The University of Texas at Austin
(Abstract Mathematics)
2003-2007
Townview Magnet Center
High School (Business, Management, Marketing, and Related Support Services)
1999-2003
Keith Sargent Skills
Team Leadership
Problem Solving
SQL
Team Management
Documentation
Data Analysis
Customer Experience
Communication
Microsoft Excel
Microsoft SQL Server
Customer Success
Managed Services
Bug Tracking
Microsoft Office
Software Testing
Customer Relationship Management (CRM)
Customer Satisfaction
Project Progress Tracking
Production Support
Software as a Service (SaaS)
Change Management
Project Management
Technical Documentation
Software Quality Assurance
Document Management
Training Delivery
Software Installation
Software Documentation
Employee Training
Technical Support
Quality Assurance
Testing
Training
Product Marketing
Product Management
Troubleshooting
Project Planning
Characterization
Call Centers
Human Resources
Management
Customer Service
Team Building
Leadership
Process Improvement
Keith Sargent Summary
Keith Sargent, based in Texas, United States, is currently a Client Solutions Advisor at KidKare by MinuteMenu. Keith Sargent brings experience from previous roles at KidKare by MinuteMenu and CONEXIS, a division of WageWorks, Inc.. Keith Sargent holds a 2011 - 2014 Bachelor's Degree in Music Production @ Full Sail University. With a robust skill set that includes Team Leadership, Problem Solving, SQL, Team Management, Documentation and more. Keith Sargent has 2 emails and 1 mobile phone numbers on RocketReach.
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