Keith O'Neal Email & Phone Number

Manager of Operations - Process Improvement @ Cencora | Pharma solutions

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Keith O'Neal Location

Charlotte, NC, US

Keith O'Neal Work

2019 -now Manager of Operations - Process Improvement @
2018 -2019 Manager - Client and Field Operations Support Healthcare Technologies @
2014 -2018 Client and Field Operations Support Manager @
2012 -2014 Customer Service Manager - AT and T Network Account @
2012 -2012 Customer Service Supervisor - AT and T Network Account @
2012 -2012 Global Corporate Client Services Supervisor @
2011 -2012 Career Transition @ Networking, Webinars, Training, Researching Corporate Cultures
2005 -2010 Customer Service Supervisor and Manager @
2000 -2005 Customer Service Supervisor @
1992 -2000 Production Planner @

Keith O'Neal Education

Riverview Academy
Diploma ( High School)
1984-1986

Keith O'Neal Skills

Customer Service
Process Improvement
Team Building
Customer Experience
Call Center
Workforce Management
Customer Retention
Change Management
SLA
Performance Management
Customer Relations
Regulatory Affairs
Calibration
Customer Acquisition
Quality Auditing
KPI
Process Development
Microsoft Office
PeopleSoft
Outlook
Coaching
Cross-functional Team Leadership
Team Leadership
Interviewing
Decision Making Skills
Team Management
Diplomacy
Leadership Development
Supervisory Skills
Mentoring
Performance Appraisal
Performance Improvement
Training & Development
Team Motivator
Staff Development
Attendance Management
Upselling
Billing Systems
Performance Reviews
Group Presentations
Remote Monitoring
Supervising
CRM software
Witness
Developing Staff
Hiring/firing
Implementing Processes
Customer Focus
SOX 404
sox
Avaya
Verint
Facets
Planning
Training and Development
Tires
ACD
Cross Functional Team Leadership
Treatment
Adherence
Design
Hiring
Leadership
Public Speaking
Builders
Forecasting
Manuals
Customer Satisfaction
Troubleshooting
Overtime
Risk Analysis
Contamination
Coordinators
Microsoft Excel
Training
Contact Center Operations
Complexity Theory
Documentation
Scheduling
Service Providers
Reporting
Task Force
Service Delivery
Options
Inspection
Functional Training
Cross Functional Team
VoIP
Order Management
Schedules
Communication
Quality Assurance
Cost Savings
Operations
New Hires
Courses
House
Service Levels
Inspectors
Root Cause Analysis
Reviews
Team Performance
Vendor Management
Software
Components
IVR
Analytical Skill
Manufacturing
Fundamentals
Interviews
Telephony
Facility Management
Foundations

Keith O'Neal Summary

Keith O'Neal, based in Charlotte, NC, US, is currently a Manager of Operations - Process Improvement at Cencora | Pharma solutions. Keith O'Neal brings experience from previous roles at TRIMEDX, Aramark Healthcare and CBRE. Keith O'Neal holds a 1984 - 1986 Diploma in High School @ Riverview Academy. With a robust skill set that includes Customer Service, Process Improvement, Team Building, Customer Experience, Call Center and more. Keith O'Neal has 2 emails and 1 mobile phone numbers on RocketReach.