2011 -2017 Service Manager @ NTT DATA Services (formerly DELL Services)
2009 -2011 IT Project Coordinator @
2008 -2009 Account Manager @
2005 -2008 Service Desk Team Lead @ Perot Systems Corporation
2005 -2005 Service Desk Agent @ Perot Systems Corporation
2003 -2003 Help Desk Support Technician @ ACS, a Xerox Company
Keith Nix Education
ITT Technical Institute
Associate of Applied Science (Information Technology, Computer Network Systems Degree Program)
2002-2004
Keith Nix Skills
Microsoft Excel
ITIL Certified
IT Service Management
Service Desk
Customer Service
Crystal Reports
Microsoft Word
ITIL
Help Desk Support
XP
Management
Windows XP
IT Operations
SharePoint
Windows 7
BMC Remedy
Windows
Software Documentation
Computer Hardware
Information Technology
Disaster Recovery
Incident Management
Technical Support
Service Delivery
IT Management
Troubleshooting
System Administration
Active Directory
Data Center
Microsoft Technologies
Leadership
Training
Stability
Project Management
Keith Nix Summary
Keith Nix, based in Mesquite, TX, US, is currently a Service Management Lead at NTT DATA. Keith Nix brings experience from previous roles at Unisys, NTT DATA Services (formerly DELL Services) and SPEED FC. Keith Nix holds a 2002 - 2004 Associate of Applied Science in Information Technology, Computer Network Systems Degree Program @ ITT Technical Institute. With a robust skill set that includes Microsoft Excel, ITIL Certified, IT Service Management, Service Desk, Customer Service and more. Keith Nix has 4 emails and 2 mobile phone numbers on RocketReach.
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