Global Service Manager @ (August 2021 - September 2022)
Regional Operations Manager @ (July 2020 - August 2021)
Head of Sales and Customer Service, Airbnb Luxe @ (May 2018 - July 2020)
Global Client Relationship Director @ (January 2016 - January 2018)
Global Account Director @ (January 2014 - January 2016)
Head of Lifestyle Services @ (February 2011 - November 2013)
Front Of House Manager, Fairmont Singapore @ (August 2009 - January 2011)
Front Of House Manager, Claridge's @ (May 2003 - August 2009)
Keith Monaghan Education
Shannon College of Hotel Management
Higher Diploma (International Hotel Management)
1995-1999
Keith Monaghan Skills
Account Management
Change Management
Client Services
Communication
Consumer Insight
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Journeys
Customer Loyalty
Customer Retention
Customer Service
Customer Service Management
Director level
Distributed Team Management
Diversity & Inclusion
Employee Engagement
Global Cross-Functional Team Leadership
Go-to-market Strategy
Hotel Management
Leadership
Leadership Development
Management
Mentoring
Operations Management
Performance Metrics
Problem Solving
Productivity Improvement
Project Management
Regulatory Compliance
Revenue & Profit Growth
Sales Management
Sales Operations
Sales Process
Salesforce.com
Service Delivery Models
Service Design
Service Improvement
Service Operations
Service Quality
Strategic Partnerships
Strategic Planning
Support Services Management
Talent Recognition
Team Leadership
Team Management
Training
Training & Development
Travel & Tourism
Travel Management
Travel Technology
Keith Monaghan Summary
Keith Monaghan, based in Dublin, IE, is currently a Senior Manager, Fraud and Safety Operations at Airbnb. Keith Monaghan brings experience from previous roles at Airbnb. Keith Monaghan holds a 1995 - 1999 Higher Diploma in International Hotel Management @ Shannon College of Hotel Management. With a robust skill set that includes Account Management, Change Management, Client Services, Communication, Consumer Insight and more. Keith Monaghan has 2 emails on RocketReach.
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