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Keith Jahnke Location
New Milford, NJ, US
Keith Jahnke Work
Director Call Center Systems, WFM and Reporting @ (October 2024 - Present)
Senior Workforce Manager @ (January 2023 - November 2024)
Workforce Manager @ (November 2019 - February 2023)
Forecast Analyst and Workforce Optimization @ (January 2009 - November 2019)
Summer Intern @ American BioSciences (January 2005 - January 2009)
Keith Jahnke Education
Marist College School of Management
Bachelor's degree (Finance, General)
2008
Keith Jahnke Skills
Account Management
Analytical Skills
Attention to Detail
Back Office Operations
Bottom Line Results
Budget Tracking
Business Acumen
Client Relations
Communication
Contact Center Management
Contact Centers
Creative Problem Solving
Critical Thinking
Cross-functional Team Leadership
Customer Journeys
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Data Analytics
Delegation
Demand Planning
Driving Results
Genesys
Leadership
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Performance Management
Problem Solving
Reporting Requirements
Service Levels
Social Media
Stakeholder Engagement
Strategic Planning
Strategic Thinking
Team Management
Teamwork
Vendor Partnerships
Workflow Management
Keith Jahnke Summary
Keith Jahnke, based in New Milford, NJ, US, is currently a Director Call Center Systems, WFM and Reporting at Jefferson Health. Keith Jahnke brings experience from previous roles at HelloFresh, DialAmerica and American BioSciences. Keith Jahnke holds a Bachelor's degree in Finance, General @ Marist College School of Management. With a robust skill set that includes Account Management, Analytical Skills, Attention to Detail, Back Office Operations, Bottom Line Results and more. Keith Jahnke has 4 emails and 1 mobile phone numbers on RocketReach.
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