Tier 1 Customer Advocate @ (October 2014 - December 2018)
Tech Therapy @ Shoutlet (January 2014 - July 2014)
Tier 1 Help Desk Analyst @ (January 2004 - January 2014)
Keith Hayward Education
University of Wisconsin - Madison
Keith Hayward Skills
Advertising
Analytical Skills
BMC Remedy Ticketing System
Blogging
CRM
Cloud Computing
Communication
Computer Hardware
Content Development
Content Management
Content Strategy
Customer Service
Email Marketing
Exceptional Interpersonal Skills ● Customer Support Specialist ● Help Desk Analyst ● Business Writing & Communication ● Conflict Resolution Strategies ● Stress Management Strategies ● Adobe Acrobat ● Multi-factor Authentication ● Microsoft Office Suite ● Microsoft Windows 3.1/95/98/ME/NT/200/XP/Vista/7/10 ● EPIC OS Support ● HTML ● Remote Software Support ● Printer Installation & Support ● Social Media Marketing ● Search Engine Optimization ● Google AdSense ● Web Analytics ● Multiple CRM Platforms (Zendesk) ● Web Forum Creation, Moderation, Leadership, & Content Development
Facebook
Google Analytics
HTML
Healthcare Information Technology
Hootsuite
Information Technology
Leadership
Management
Marketing
Networking
OS X
Online Advertising
Podcasting
Project Management
Public Relations
Public Speaking
SEO
SaaS
Sales
Security
ServiceNow
SharePoint
Social Media
Social Media Marketing
Software Documentation
Strategic Partnerships
Team Leadership
Technical Support
Training
Troubleshooting
Vendor Management
Web Design
Web Development
Windows 7
Windows Server
WordPress
Keith Hayward Summary
Keith Hayward, based in Madison, WI, US, is currently a Owner and Executive Editor at Henshin Justice Unlimited. Keith Hayward brings experience from previous roles at Cumberland Consulting Group, Popgeeks, Zendesk and Shoutlet. Keith Hayward holds a University of Wisconsin - Madison. With a robust skill set that includes Advertising, Analytical Skills, BMC Remedy Ticketing System, Blogging, CRM and more. Keith Hayward has 5 emails and 1 mobile phone numbers on RocketReach.
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