Keith Doherty Email
Head of Customer and Colleague Enablement @ HSBC
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Keith Doherty Location
- Glasgow, GB
Keith Doherty Work
- 2025 -now Head of Customer and Colleague Enablement @
- 2022 -2025 Head of Strategic Optimisation @
- 2021 -2022 Head of Government Schemes @
- 2018 -2021 Business Improvement Director @
- 2017 -2018 Change Design and Implimentation Consultant @
- 2017 -2017 Resource Planning Consultant @
- 2014 -2017 Change and Resource Manager @
- 2012 -2014 Contact Centre Manager @
- 2011 -2012 Change Programme and Dialler Manager @
- 2008 -2011 Business Analyst @
- 2006 -2008 Resource and MI Manager @
- 2005 -2006 Senior Resource Analyst @
- 2005 -2005 Project Analyst @
- 2001 -2005 Resource and MI Analyst @
- 1999 -2001 Customer Meter Management Advisor @
- 1997 -1999 Floor Supervisor @ Dale Paper and Card Company
- 1995 -1997 Sales and Marketing Assistant @ Guinness Brewery
Keith Doherty Education
- APMG
Agile project Management
2017-2022 - St Pauls College
English, Accountancy and Business Studies
1989-1995
Keith Doherty Skills
- Change Management
- MI development
- Resource Management
- Microsoft Office
- Relationship Management
- Organization
- Stakeholder Management
- Contact Centers
- Call Center
- Project Delivery
- Dialer Management
- Customer Experience
- Business Transformation
- Workforce Management
- Outsourcing
- Business Process Improvement
- BPO
- PRINCE2
- Offshoring
- User Acceptance Testing
- Call Centers
- Stakeholder Engagement
- Business Analysis
- Project Management
- Management
- Telecommunications
- Employee Engagement
- Performance Management
- Team Management
- Training
- Service Delivery
- Smart Metering
- Operations Management
- Business Process Mapping
- Training Delivery
- Leadership
Keith Doherty Summary
- Keith Doherty, based in Glasgow, GB, is currently a Head of Customer and Colleague Enablement at HSBC. Keith Doherty brings experience from previous roles at HSBC. Keith Doherty holds a 2017 - 2022 Agile project Management @ APMG. With a robust skill set that includes Change Management, MI development, Resource Management, Microsoft Office, Relationship Management and more. Keith Doherty has 2 emails on RocketReach.
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