Keith Dockray Email & Phone Number
Director of Operations, Product Development and Customer Success @ Infinity Software
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Keith Dockray Location
- Randolph, NJ, US
Keith Dockray Work
- 2024 - now Director of Operations, Product Development and Customer Success @
- 2023 - 2024 Director of Operations @
- 2018 - 2023 Senior Director of Operations, Managed Services @
- 2017 - 2018 (SPS was acquired by ConvergeOne) Senior Director, Managed Services @
- 2013 - 2016 Director, Technical Services @
- 2010 - 2013 Manager, Technical Service Center @
- 2008 - 2010 (Consultedge was acquired by SPS) Technical Account Supervisor @
- 2006 - 2008 Advanced Systems Technician and Software Specialist @
Keith Dockray Education
- County College of Morris
Associate of Science (A.S.) (Computer Science)
- Ramapo College of New Jersey
(Project Management)
- E-Tek Training Institute
(Computer Systems Networking and Telecommunications)
Keith Dockray Skills
- Sales Operations
- Startups
- Software as a Service (SaaS)
- Customer Success
- ITIL Process Implementation
- Operations Management
- Managed Services
- IT Service Management
- Service Operations
- Service Delivery
- Support Services Management
- Service-now.com
- IT Outsourcing
- Avaya Aura
- Microsoft Certified Professional
- Incident Management
- Problem Management
- Change Management
- CAB
- Lean Six Sigma
- Unified Communications
- CompTIA Network+ Certified
- Help Desk Institute
- Call Center
- Network Monitoring Tools
- NOC
- Contact Center Management
- Reporting & Analysis
- Business Strategy
- Tactical Operations
- Project Management
- Business Process Improvement
- Scrum
- Quality Assurance
- Data Center Operations
- IT Infrastructure Operations
- IT Operations
- Availability
- Capacity Management
- XaaS
- Agile Methodologies
- IT Operations Management
- Private Clouds
- COBIT
- Quality Assurance Processes
- ITIL Certified
- Avaya Technologies
Keith Dockray Summary
- Keith Dockray, based in Randolph, NJ, US, is currently a Director of Operations, Product Development and Customer Success at Infinity Software. Keith Dockray brings experience from previous roles at LendSuite Software and ConvergeOne. Keith Dockray holds a Associate of Science (A.S.) in Computer Science @ County College of Morris. With a robust skill set that includes Sales Operations, Startups, Software as a Service (SaaS), Customer Success, ITIL Process Implementation and more. Keith Dockray has 2 emails and 1 mobile phone numbers on RocketReach.
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