Keith Dawson Email & Phone Number
Research Director @ ISG (Information Services Group)
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Keith Dawson Location
- New York, NY, US
Keith Dawson Work
- 2023 -now Research Director @
- 2020 -2023 Vice President and Research Director, Customer Experience @
- 2016 -2020 Principal Analyst @
- 2011 -2016 Principal Analyst @
- 2007 -2011 Principal Analyst @
- 2001 -2007 Editorial Director, Call Center Magazine @ CMP Media
Keith Dawson Education
- Amherst College
Bachelor's degree (English Language and Literature/Letters)
Keith Dawson Skills
- Customer Journeys
- Contact Center as a Service (CCaaS)
- Customer Experience Management
- Service Delivery
- Customer Experience Transformation
- Benchmarking
- Call Center
- Customer Experience
- Contact Centers
- Customer Service
- Analytics
- SaaS
- Market Research
- Competitive Analysis
- Competitive Intelligence
- Telecommunications
- Thought Leadership
- CRM
- Strategic Planning
- Strategy
- Business Development
- Market Intelligence
- Call Centers
- Analysis
- Customer Relationship Management (CRM)
- Start-ups
- Go-to-market Strategy
- Strategic Partnerships
- Enterprise Software
- Business Strategy
- Management
- Product Management
- Leadership
- Outsourcing
- Professional Services
- Product Marketing
- Software as a Service (SaaS)
- Blogging
- Customer Relationship Management Crm
- Start Ups
- Social Media
- Go to Market Strategy
- Customer Relationship Management
Keith Dawson Summary
- Keith Dawson, based in New York, NY, US, is currently a Research Director at ISG (Information Services Group). Keith Dawson brings experience from previous roles at Ventana Research, 451 Research, Ovum and Frost & Sullivan. Keith Dawson holds a Bachelor's degree in English Language and Literature/Letters @ Amherst College. With a robust skill set that includes Customer Journeys, Contact Center as a Service (CCaaS), Customer Experience Management, Service Delivery, Customer Experience Transformation and more. Keith Dawson has 2 emails and 1 mobile phone numbers on RocketReach.
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Top ISG (Information Services Group) Employees
John Boccuzzi
President, ISG Research
Connecticut, United States
Paul Reynolds
Partner and Chief Research Officer
Boston, MA, US
Leon Platts
President
New York, NY, US
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