Keith Dawson Email & Phone Number

Research Director @ ISG (Information Services Group)

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Keith Dawson Location

New York, NY, US

Keith Dawson Work

2023 - now Research Director @ ISG (Information Services Group)
2020 - 2023 Vice President and Research Director, Customer Experience @ ISG Software Research
2016 - 2020 Principal Analyst @ 451 Research
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2011 - 2016 Principal Analyst @ Ovum
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2007 - 2011 Principal Analyst @ Frost & Sullivan
2001 - 2007 Editorial Director, Call Center Magazine @ CMP Media

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Keith Dawson Education

Amherst College
Bachelor's degree (English Language and Literature/Letters)

Keith Dawson Skills

Customer Journeys
Contact Center as a Service (CCaaS)
Customer Experience Management

Service Delivery
Customer Experience Transformation
Benchmarking
Call Center
Customer Experience
Contact Centers
Customer Service

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Keith Dawson Summary

Keith Dawson, based in New York, NY, US, is currently a Research Director at ISG (Information Services Group). Keith Dawson brings experience from previous roles at Ventana Research, 451 Research, Ovum and Frost & Sullivan. Keith Dawson holds a Bachelor's degree in English Language and Literature/Letters @ Amherst College. With a robust skill set that includes Customer Journeys, Contact Center as a Service (CCaaS), Customer Experience Management, Service Delivery, Customer Experience Transformation and more. Keith Dawson has 2 emails and 1 mobile phone numbers on RocketReach.

Keith Dawson Emails

Found 2 emails

Keith Dawson Phone Numbers

Found 6 phone numbers

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