Keith Dawson Email & Phone Number
Research Director @ ISG (Information Services Group)
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Keith Dawson Location
- New York, NY, US
Keith Dawson Work
- Research Director @ (November 2023 - Present)
- Vice President and Research Director, Customer Experience @ (September 2020 - November 2023)
- Principal Analyst @ (September 2016 - September 2020)
- Principal Analyst @ (November 2011 - August 2016)
- Principal Analyst @ (June 2007 - November 2011)
- Editorial Director, Call Center Magazine @ CMP Media (January 2001 - May 2007)
Keith Dawson Education
- Amherst College
Bachelor's degree (ENGLISH LANGUAGE AND LITERATURE/LETTERS)
Keith Dawson Skills
- Customer Journeys
- Contact Center as a Service (CCaaS)
- Customer Experience Management
- Service Delivery
- Customer Experience Transformation
- Benchmarking
- Call Center
- Customer Experience
- Contact Centers
- Customer Service
- Analytics
- SaaS
- Market Research
- Competitive Analysis
- Competitive Intelligence
- Telecommunications
- Thought Leadership
- CRM
- Strategic Planning
- Strategy
- Business Development
- Market Intelligence
- Call Centers
- Analysis
- Customer Relationship Management (CRM)
- Start-ups
- Go-to-market Strategy
- Strategic Partnerships
- Enterprise Software
- Business Strategy
- Management
- Product Management
- Leadership
- Outsourcing
- Professional Services
- Product Marketing
- Software as a Service (SaaS)
- Blogging
- Customer Relationship Management Crm
- Start Ups
- Social Media
- Go to Market Strategy
- Customer Relationship Management
Keith Dawson Summary
- Keith Dawson, based in New York, NY, US, is currently a Research Director at ISG (Information Services Group). Keith Dawson brings experience from previous roles at Ventana Research, 451 Research, Ovum and Frost & Sullivan. Keith Dawson holds a Bachelor's degree in ENGLISH LANGUAGE AND LITERATURE/LETTERS @ Amherst College. With a robust skill set that includes Customer Journeys, Contact Center as a Service (CCaaS), Customer Experience Management, Service Delivery, Customer Experience Transformation and more. Keith Dawson has 2 emails and 1 mobile phone numbers on RocketReach.
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