ServiceNow Service and Solution Architect @ (July 2018 - December 2020)
Service Desk Operations Manager @ (June 2016 - July 2018)
Service Centre Service Assurance Manager @ (June 2016 - July 2018)
Incident, Problem and Change Lead (National Trust) SC Cleared @ (May 2014 - June 2016)
Incident and Problem Management Team Leader @ (February 2013 - April 2014)
Incident and Problem Manager @ (July 2012 - January 2013)
IT Service Desk Team Leader @ (December 2011 - July 2012)
IT Analyst @ (April 2010 - December 2011)
Keith Conway Education
Bishop Challoner RC School 1994-1999
Keith Conway Skills
Active Directory
BMC Remedy
Business Process
Change Management
Citrix
Cloud Computing
Data Center
Disaster Recovery
Help Desk Support
IT Integration
IT Management
IT Operations
IT Outsourcing
IT Service Management
IT Strategy
ITIL
ITIL v3 Foundations Certified
Incident Management
Information Technology
Infrastructure
Integration
Major Incident Management
Managed Services
Microsoft Exchange
Network Administration
Networking
Outsourcing
PRINCE2
Problem Management
Project Management
SAP
Security
Servers
Service Delivery
Service Desk
Service Desk Management
Service Improvement
Service Management
ServiceNow
SharePoint
Sla
Storage
System Administration
Team Leadership
Team Management
Technical Support
Troubleshooting
VMware
Vendor Management
Windows
Windows 7
Windows Server
XP
Technology
Quality Assurance
Operations
Training
Services
Keith Conway Summary
Keith Conway, based in Lapworth, GB, is currently a ServiceNow Platform Architect at SCC. Keith Conway brings experience from previous roles at SCC. Keith Conway holds a 1994 - 1999 Bishop Challoner RC School. With a robust skill set that includes Active Directory, BMC Remedy, Business Process, Change Management, Citrix and more. Keith Conway has 2 emails on RocketReach.
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