Keith Afcgi Email & Phone Number
Chief Executive @ Customer Experience Foundation
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Keith Afcgi Location
- Trowbridge, GB
Keith Afcgi Work
- Chief Executive @ (April 2023 - Present)
- Leader @ (April 2021 - April 2023)
- Customer Service Director @ (August 2018 - February 2021)
- Contact Centre Strategy Programme @ (March 2018 - August 2018)
- Patient Experience Consultant @ (May 2017 - December 2017)
- Executive Director - Customer Experience @ (July 2016 - January 2017)
- Interim Divisional General Manager @ (January 2016 - June 2016)
- Interim Director -111 @ (November 2014 - October 2015)
- Chief Operating Officer @ NHS Direct (August 2011 - May 2013)
- Owner and Principal Consultant @
- Contact Centre Strategy Consultant @ (September 2008 - September 2009)
- Interim Site General Manager @ Ventura (January 2007 - January 2007)
- Customer Service Manager @ (January 2001 - December 2003)
- Account Director @ (January 1997 - January 1998)
Keith Afcgi Education
- Harvard Business School
(Education)
2012-2012 - Henley Business School
Master of Business Administration
2005-2010
Keith Afcgi Skills
- Call Centers
- Customer Experience
- Customer Satisfaction
- Process Improvement
- Management
- Outsourcing
- Performance Improvement
- Strategic Planning
- Change Management
- Team Building
- Business Process Improvement
- Business Transformation
- CRM
- Executive Management
- Strategy
- Program Management
- Stakeholder Management
- Leadership
- Project Management
- Contact Centers
Keith Afcgi Summary
- Keith Afcgi, based in Trowbridge, GB, is currently a Chief Executive at Customer Experience Foundation. Keith Afcgi brings experience from previous roles at Customer Experience Foundation, Stagecoach Bus, Nuffield Health and Fortius Clinic. Keith Afcgi holds a 2012 - 2012 Harvard Business School. With a robust skill set that includes Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Management and more. Keith Afcgi has 1 emails and 1 mobile phone numbers on RocketReach.
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