Keesha Cooper Email & Phone Number
Director of First Contact Resolution @ HiTouch Business Services
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Keesha Cooper Location
- Nashville, TN, US
Keesha Cooper Work
- 2012 -now Director of First Contact Resolution @
- 2009 -2012 Customer Service Supervisor @
- 2006 -2009 Customer Service Supervisor @
- 1998 -2006 Customer Service Manager @
Keesha Cooper Education
- Middle Tennessee State University
Keesha Cooper Skills
- Quality Assurance
- Metrics
- Training
- Goal Oriented
- Great Motivator
- Long-term Customer Relationships
- Customer Service
- Upstream
- Avaya
- Nortel
- Account Management
- Escalation Resolution
- Team Building
- Team Leadership
- Leading Positive Change
- Microsoft Office
- Employee Training
- Strategic Planning
- Employee Recognition
- Customer Retention
- Customer Satisfaction
- Process Improvement
- Project Management
- Sales
- Call Centers
- Call Center Development
- Sales Process
- Direct Sales
- Customer Relationship Management (CRM)
- Business Process Improvement
- Contact Centers
- Long Term Customer Relationships
- Public Speaking
- Customer Relationship Management Crm
- Marketing
- Long Term Customer
- Customer Relationship Management
Keesha Cooper Summary
- Keesha Cooper, based in Nashville, TN, US, is currently a Director of First Contact Resolution at HiTouch Business Services. Keesha Cooper brings experience from previous roles at The General®, Verizon and Ingram Content Group. Keesha Cooper holds a Middle Tennessee State University. With a robust skill set that includes Quality Assurance, Metrics, Training, Goal Oriented, Great Motivator and more. Keesha Cooper has 7 emails and 6 mobile phone numbers on RocketReach.
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