Keegan Munilall Email & Phone Number
Business Development Manager | BPO Operations and Omnichannel Professional @ QContact
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Keegan Munilall Location
- Durban, KZN, ZA
Keegan Munilall Work
- Business Development Manager | BPO Operations and Omnichannel Professional @ (February 2023 - Present)
- Senior Operations Manager : Customer @ (January 2021 - February 2023)
- Contact Center: Senior Manager - Customer Services,Social Media Platform and Contact Center Operations @ (April 2019 - January 2021)
- Contact Center Compliance Manager: Risk and Compliance, Financial Services Account Management @ (January 2014 - January 2019)
- Customer Service and Sales Manager @ (October 2006 - June 2013)
- Sales Consultant @ (February 2004 - March 2005)
Keegan Munilall Education
- Regent Business School
Master of Business Administration - MBA (Business Administration and Management, General)
2021-2022 - Regent Business School
Post Grad in Business Managment (Business/Commerce, General)
2020-2020 - University of South Africa/Universiteit van Suid-Afrika
Bachelor's Degree/ National Diploma (Banking and Management)
2015-2018 - Khulisane Academy
Certification in Compliance - Compliance Practitioner ( 240 Credits) (Risk and Compliance)
2016-2017 - University of KwaZulu-Natal
Computations and Communications, Business Management (Finance and Financial Management Services)
2002-2003 - Earlington Secondary
High School
Keegan Munilall Skills
- Call Center Development
- Omni-Channel Marketing
- Call Center Architecture
- Business Process Outsourcing (BPO)
- Management
- Sales
- Banking
- Customer Service
- Customer Experience
- Selling
- Financial Services
- Policy
- Contact Centers
- Business Analysis
- Retail Banking
- Strategic Planning
- Operational Risk
- Risk Management
- Call Centers
- People Management
- Business Strategy
- Performance Management
- Team Management
- Change Management
- Personal Banking
- Banking Law
- Phone Banking
- Core Banking Implementation
- Financial Management Services
- Financial Advisory
- Operations Management
- Sales Operations
- Customer Relationship Management (CRM)
- Customer Support
- Account Management
- Product Management
- Customer Retention
Keegan Munilall Summary
- Keegan Munilall, based in Durban, KZN, ZA, is currently a Business Development Manager | BPO Operations and Omnichannel Professional at QContact. Keegan Munilall brings experience from previous roles at Rewardsco, Ignition Group and Nedbank. Keegan Munilall holds a 2021 - 2022 Master of Business Administration - MBA in Business Administration and Management, General @ Regent Business School. With a robust skill set that includes Call Center Development, Omni-Channel Marketing, Call Center Architecture, Business Process Outsourcing (BPO), Management and more. Keegan Munilall has 2 emails and 2 mobile phone numbers on RocketReach.
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