Kay Wan Email
Head, Customer Care @ AmBank Group
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Kay Wan Location
- Petaling Jaya, MY
Kay Wan Work
- Head, Customer Care @ (February 2022 - Present)
- VP, Quality and Process Reengineering, Customer Care @ (February 2017 - February 2022)
- Operational Excellence, GSSC KL @ (July 2016 - November 2016)
- Head, Service Quality and Reengineering, Regional Contact Centre @ (January 2014 - June 2016)
- Senior Manager, Operations Support Services @ (June 2010 - December 2013)
- Project Lead, Business Transformation @ (September 2008 - June 2010)
- Executive, Six Sigma @ (October 2005 - September 2008)
Kay Wan Education
- Western Michigan University
Master of Arts (MA) (Philosophy)
2001-2003 - Western Michigan University
Bachelor of Arts (BA) (Philosophy)
1998-2001
Kay Wan Skills
- Process Improvement
- Six Sigma
- Operational Excellence
- Performance Management
- Process Optimization
- Quality Management
- Project Management
- Problem Solving
- Data Analysis
- Business Transformation
- Change Management
- Strategy
- Business Process Re-engineering
- Service Delivery
- Business Strategy
- Business Process Improvement
- Business Process Re Engineering
- Team Management
Kay Wan Summary
- Kay Wan, based in Petaling Jaya, MY, is currently a Head, Customer Care at AmBank Group. Kay Wan brings experience from previous roles at AmBank Group, Scope International and CIMB. Kay Wan holds a 2001 - 2003 Master of Arts (MA) in Philosophy @ Western Michigan University. With a robust skill set that includes Process Improvement, Six Sigma, Operational Excellence, Performance Management, Process Optimization and more. Kay Wan has 1 emails on RocketReach.
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