Kay Stevens Email
Head of Customer Experience @ M6toll
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Kay Stevens Location
- Lichfield, GB
Kay Stevens Work
- Head of Customer Experience @ (December 2024 - Present)
- Customer Experience Transfomation Manager @ (January 2022 - December 2024)
- B2C Growth Manager @ (January 2021 - January 2022)
- Project Coordinator @ (April 2019 - January 2021)
- Product and Project Co-ordinator @ (April 2019 - January 2021)
- Loyalty Specialist @ (September 2014 - January 2022)
- Data Collector @ Kiran Analytics (June 2014 - August 2014)
- Branch Manager @ Barclays (April 2005 - February 2014)
Kay Stevens Education
- Leeds Beckett University
Hospitality management (Hospitality Administration/Management)
1995-1999 - Leeds Beckett University
Bachelor's degree (Hospitality Administration/Management)
1995-1999
Kay Stevens Skills
- Analytical Skills
- Analytics
- Attention to Detail
- Banking
- Budgets
- Build Strong Relationships
- Business Planning
- Coaching
- Contact Center Management
- Contact Centers
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Interaction Management
- Customer Issue Management
- Customer Journeys
- Customer Loyalty
- Customer Marketing
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Analysis
- Data Privacy
- Digital Transformation
- Editing
- Employee Relations
- English
- Forecasting
- Leadership
- Management
- Market Research
- Marketing
- Marketing Strategy
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Negotiation
- Operational Excellence
- Outlook
- People Management
- Performance Management
- PowerPoint
- Problem Solving
- Project Management
- Project Planning
- Public Speaking
- Recruiting
- Research
- Retail Banking
- Sales
- Sales Management
- Service Standards
- Social Media
- Stakeholder Management
- Strategic Planning
- Strategy Implementation
- Teaching
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Time Management
- Training
- Training & Development
- Windows
- Insurance
- Retail
- Business Analysis
- Finance
- Financial Services
- Risk Management
- Financial Analysis
- Loans
- Customer Relationship Management
- Training and Development
Kay Stevens Summary
- Kay Stevens, based in Lichfield, GB, is currently a Head of Customer Experience at M6toll. Kay Stevens brings experience from previous roles at M6toll. Kay Stevens holds a 1995 - 1999 Hospitality management in Hospitality Administration/Management @ Leeds Beckett University. With a robust skill set that includes Analytical Skills, Analytics, Attention to Detail, Banking, Budgets and more. Kay Stevens has 1 emails on RocketReach.
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