Kaustuv de Email & Phone Number
Head of Service Management @ DAL Group
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Kaustuv de Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Kaustuv de Work
- Head of Service Management @ (September 2025 - Present)
- Service Management Lead @ (November 2023 - Present)
- Director Global Services @ (December 2023 - August 2025)
- Vice President - Service Improvement @ (November 2020 - November 2023)
- Vice President of Services @ (November 2020 - November 2023)
- PreSales Solutions Architect (Service Management and Governance) @ (July 2017 - October 2020)
- Presales Consultant @ (January 2017 - January 2020)
- Principal Consultant (Transition, Change Transformation and Governance) @ (February 2014 - June 2017)
- Transition Consultant @ Quint Wellington Redwood (January 2014 - January 2017)
- Solution Architect- Process Architect and Service Delivery Consultant. @ (May 2013 - January 2014)
- Information Technology Service Management Consultant @ Hewlett Packard (M) Sdn. Bhd. (January 2013 - January 2014)
- Service Delivery Manager @ (March 2011 - May 2013)
- Assistant Manager - IT Operations @ (June 2006 - February 2011)
- IT Operations Engineer @ TATA - Roll and Foundry Division [ A subsidiary of TATA STEEL] (September 2004 - June 2006)
Kaustuv de Education
- Visvesvaraya Technological University
BE (Computer Science)
1999-2003 - Rajendra Vidyalaya, Jamshedpur.
ICSE and ISCE
1984-1999
Kaustuv de Skills
- ITIL V3 Expert
- IT Service Management
- ITIL
- Service Management
- Transition Management
- Incident Management
- Service Desk
- IT Operations
- Release Management
- Service Delivery
- People Management
- IT Management
- Vendor Management
- SLA
- Project Implementation
- Process Improvement
- Change Management
- ISO 20000
- Customer Relations
- Operations Management
- IT Audit
- Requirements Analysis
- Resource Management
- Team Management
- Management
- CRM
- Business Process Improvement
- ISO 27001
- Information Technology
- Project Management
- Process Management
- PMP
- Consulting
- Outsourcing
- Solution Architecture
- Management Consulting
- IT Strategy
- Software Documentation
- Business Process
- Pre-sales
- PMO
- Business Process Re-engineering
- CMMI
- COBIT
- SOA
- Six Sigma
- Software Project Management
- Customer Service
- Customer Relationship Management (CRM)
- Automation
- Cost Engineering
- Customer Experience
- IT Transformation
- ITSM
- Sales
- Business Process Re Engineering
- Business Analysis
- Microsoft Excel
- Training
- SQL
- Pre Sales
- Integration
- Architecture
- Leadership
- Customer Relationship Management Crm
- Customer Relationship Management
Kaustuv de Summary
- Kaustuv de, based in Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, is currently a Head of Service Management at DAL Group. Kaustuv de brings experience from previous roles at Intel Corporation and Standard Chartered Bank. Kaustuv de holds a 1999 - 2003 BE in Computer Science @ Visvesvaraya Technological University. With a robust skill set that includes ITIL V3 Expert, IT Service Management, ITIL, Service Management, Transition Management and more. Kaustuv de has 2 emails and 1 mobile phone numbers on RocketReach.
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