Kauneonga Information

Kauneonga is the cloud-based CCaaS platform built specifically for answering services and call centers. Our Liberty Platform brings voice, SMS, omnichannel communications, scripting, dispatching, reporting, workforce tools, supervisor visibility, client account management, and integrations into one secure, multi-tenant system. Built by an answering service, for answering services, Liberty helps teams support thousands of businesses from a single application while giving agents, supervisors, and clients a simpler way to work. Liberty also supports the next generation of answering service operations with Voice AI, SMS AI, Quality Assurance AI, Agent Whisper, speech-to-text, text-to-speech, Two-Way SMS, Enhanced IVR, To Dos, real-time analytics, payment IVR, secure messaging, and external API and webhook delivery for Oncall Calendar workflows. Key capabilities include: Cloud-based CCaaS for answering services Voice AI and SMS AI workflows Quality Assurance AI and coaching insights Omnichannel communications Two-Way SMS in one operational inbox Enhanced IVR and dynamic call flows Agent scripting and Agent Whisper To Dos for outbound and internal workflows Real-time reporting and analytics Workforce and performance management Supervisor dashboards Oncall Calendar with external API and webhook delivery Integrations with 7,000+ applications Payment IVR SOC 2 and HIPAA-compliant secure messaging Built by an answering service, for your answering service. Learn more at www.kauneonga.com.