Kauneonga Information

Meet Liberty, the first true, all-in-one cloud-based platform built for your answering service. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you comprehensive insights into your business's performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application. Liberty was designed specifically for the Telephone Answering Service industry with the founder, Michael Shooster, having 30+ years of experience in the Answering Service and Contact Center spaces. Now, the platform can empower any Telephone Answering Service, Contact Center, or Enterprise Business with total control and visibility of all omnichannel communications. Liberty is the perfect name for the application because it truly frees up users to focus on what is important. Say goodbye to clunky, legacy systems, and put your answering service in the cloud. 100% Cloud-Based: Accessible anywhere, anytime. Omnichannel: Multi-channel communications seamlessly. Cloud-Communications Provider: Local, Toll-Free, SMS, VoIP, and more. Real-time Reporting and Analytics: Keep track of performance metrics. Workforce and Performance Management: Optimize staff productivity and scheduling. Supervisor Dashboard: Centralized control and oversight. Fully Secure and Redundant: Ensures data safety and continuous operation. Dynamic Agent Scripting: Adapt conversations in real-time. Integration with 6000+ Applications: Connects with your existing tools. Payment IVR: Agentless payment processing. HIPAA and PCI DSS Compliant: Secure and compliant. Built by an answering service, for your answering service. Learn more at www.kauneonga.com.