Katoka Information

Katoka works to make businesses better. We help you solve the complex challenges that will allow you to grow, innovate and deliver the best possible customer and employee experience. With a clear focus on improving customer experience, we lead service design and delivery, business improvement and change management. We also implement the technologies underpinning these improvements. Our people are among the best in the business and will work as part of your team to get results. Business Improvement We are experts in delivering business improvement programs. Our focus is on putting your customer at the heart of your business by: • consistently delivering products and services that exceed customer expectations • eliminating waste and defects • improving staff accountability and visibility of core performance metrics • breaking down organisational silos to deliver customer centric initiatives We ensure you are left with the skills and capacity to continue the work. We help you build skills and capability by coaching your project and program leaders as well as your executive management in how to deliver effective improvement projects. Organisational Change The Katoka team understand change. Our experienced change and communications consultants take the time to understand the essence of the changes you want to make. Then we deliver change management initiatives that will achieve the results your looking for. That takes time, expertise and a passion for results. Things that we at Katoka have in spades. Contact Centre design & deploy An effective service and contact centre makes a fundamental and measureable difference to the quality of your customer experience. We are experts in contact centre design and operation, having built and deployed centres that range in size from hundreds to less than ten staff. Project Delivery We pride ourselves on delivering projects that not only make a difference but a difference that can be measured.