Katina Hawkins's Location
Norfolk, VA, US
Katina Hawkins's Work
- Group Operations Manager @ Bank of America
- Senior Vice President and Mortgage Servicing Unit Manager II @ Bank of America
- Vice President and Mortgage Servicing Unit Manager II @ Bank of America
- VP, Case Management Unit Manager II @ Bank of America
- Vice President and Risk Operations Unit Manager II @ Bank of America
- Customer Service and Sales Unit Manger @ Bank of America
- Operations and Workforce Analyst @ Bank of America
- Customer Service Team Manager @ Bank of America
- Customer Service Team Coach @ Bank of America
- Customer Service Account Manager @ Bank of America
Katina Hawkins's Education
- Contact Center Operations certified
- Norfolk State University
Bachelors of Science (Accounting)
1990 - 1995 - Contact Center Operations2004
Katina Hawkins's Skills
- Manages Operational Risk
- Management
- Credit
- CRM
- Banking
- Training
- Six Sigma
- Call Centers
- Coaching
- Customer Experience
Katina Hawkins's Summary
Katina Hawkins, based in Norfolk, VA, US, is currently a Group Operations Manager at Bank of America, bringing experience from previous roles at Bank of America. Katina Hawkins holds a Contact Center Operations certified. With a robust skill set that includes Manages Operational Risk, Management, Credit, CRM, Banking and more, Katina Hawkins contributes valuable insights to the industry. Katina Hawkins has 1 email on RocketReach.
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