Principal Solutions Engineer @ (February 2019 - July 2022)
Lead Solutions Engineer @ (February 2017 - February 2019)
Senior Solutions Engineer @ (October 2015 - February 2017)
Product Manager @ (November 2014 - September 2015)
Salesforce.com Product Owner @ (May 2013 - November 2014)
Customer Experience Analyst @ (November 2011 - May 2013)
HNW Claims Handler @ (July 2010 - November 2011)
Home Claims Handler @ (July 2008 - June 2010)
Katie Sutton Education
Chartered Insurance Institute
Certificate in Insurance (Motor Underwriting)
2012-2012
University of Leeds
BA Hons (History)
2005-2008
Katie Sutton Skills
Business Analysis
Business Process Improvement
Call Centers
Change Management
Complaint Management
Contact Centers
Customer Experience
Customer Experience Analysis
Customer Experience Consulting
Customer Insight
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction Research
Financial Services
General Insurance
Insurance
Management
Process Improvement
Project Management
Relationship Management
Salesforce.com
Stakeholder Management
Team Management
Katie Sutton Summary
Katie Sutton, is currently a Senior Director Solution Engineering at Salesforce. Katie Sutton brings experience from previous roles at Salesforce. Katie Sutton holds a 2012 - 2012 Certificate in Insurance in Motor Underwriting @ Chartered Insurance Institute. With a robust skill set that includes Business Analysis, Business Process Improvement, Call Centers, Change Management, Complaint Management and more. Katie Sutton has 1 emails on RocketReach.
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