KathyHerrmann.com Information

Kathy Herrmann, her partners, and associates, help companies build better businesses by providing penetrating insights, building cool technical solutions, and optimizing customer relationships. Clients flock to us because we're explorers and change agents. We find new pathways for clients so they perform better. Here are a few ways we've propelled our clients' succeess: . ....* For a blue chip telecom, we showed them how they retained $10m - $30m in customer revenues through their social customer service (and how their efforts scored a low-end ROI of 700%). . ....* For a software company, we enabled them to heighten customer satisfaction by providing a consistent and seamless customer experience via automated workflow processes. . ....* For an RV rental company, we opened a new pathway to expand revenues by designing an online booking engine. The starting point involved fine-tuning their existing work processes and designing new ones to support automation. . ....* We designed social assessment surveys for several marketing agencies and adapted the survey model to their agency-specific requirements. For one agency, we designed a long version of survey to use for chargeable services and a short version to use for lead generation activities. Our consulting practice centers on: ....* Data insights. ....* Business analysis. ....* Optimizing customer relationships. Dig in and learn more at www.KathyHerrmann.com.