Kathy Voss Email & Phone Number
Senior Director of Operations @ Carlson Wagonlit Travel
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Kathy Voss Location
- Sioux Falls, SD, US
Kathy Voss Work
- 2010 -now Senior Director of Operations @ Carlson Wagonlit Travel
- 2009 -2010 Independent Consultant @
- 2009 -2010 Contract Consultant @
- 2007 -2008 Director, Care and Contact Center Quality and Customer Satisfaction @
- 2006 -2007 Senior Manager, Care and Contact Center Quality @
- 2004 -2006 Product Manager, Cross Site Initiatives @
- 2003 -2003 Director, Business Projects, Truelink and Transunion Consumer Solutions @
- 2001 -2003 Director Product Development @
- 1999 -2001 National Marketing and Sales Manager, Internet Business Group @
- 1997 -1998 Vice President, Software Alliances, u.s. Marketing @
- 1995 -1997 Assistant Vice President, Operations Manager, Home Access @
- 1994 -1995 Senior Branch Manager, Branch Services @
- 1992 -1994 Branch Manager, Citiphone @
- 1991 -1992 Unit Manager, Cardmember Retention @
- 1989 -1991 Unit Manager, Remittance Processing @
- 1987 -1989 Area Manager, Hardlines I @
Kathy Voss Education
- Northwestern University
Master Of Business Administration (Marketing)
1998-2001 - Northern State University
Bachelor Of Science (Marketing, Management)
1984-1987 - Augustana College
(English)
1983-1983
Kathy Voss Skills
- Contact Centers
- Consulting
- Business Process Improvement
- Engaging People
- Multicultural Team Building
- Leadership Development
- Coaching
- Performance Management
- Driving Results
- Cross-functional Team Leadership
- Vendor Management
- Strategy
- Product Management
- E-commerce
- Process Improvement
- Management
- Leadership
- Start-ups
- Operations Management
- Outsourcing
- Project Management
- Call Centers
- Training
- Strategic Planning
- Market Research
- Product Development
- Customer Experience
- Contract Negotiation
- Customer Satisfaction
- Segmentation
- Marketing
- Vendor Relationships
- Relationship Management
- Call Center
- Email Marketing
- New Business Development
- Business Development
- Process Management
- Customer Communication
- Team Management
- Product Marketing
- Team Leadership
- Team Building
- Change Management
- Marketing Strategy
- Business Strategy
- Competitive Analysis
- Customer Retention
- CRM
- Negotiation
Kathy Voss Summary
- Kathy Voss, based in Sioux Falls, SD, US, is currently a Senior Director of Operations at Carlson Wagonlit Travel. Kathy Voss brings experience from previous roles at Independent Consultant, GFK and Orbitz Worldwide. Kathy Voss holds a 1998 - 2001 Master Of Business Administration in Marketing @ Northwestern University. With a robust skill set that includes Contact Centers, Consulting, Business Process Improvement, Engaging People, Multicultural Team Building and more. Kathy Voss has 4 emails and 1 mobile phone numbers on RocketReach.
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