Kathy Voss Email & Phone Number
Senior Director of Operations @ Carlson Wagonlit Travel
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Kathy Voss Location
- Sioux Falls, SD, US
Kathy Voss Work
- Senior Director of Operations @ Carlson Wagonlit Travel (May 2010 - Present)
- Independent Consultant @ (November 2009 - May 2010)
- Contract Consultant @ (January 2009 - January 2010)
- Director, Care and Contact Center Quality and Customer Satisfaction @ (July 2007 - December 2008)
- Senior Manager, Care and Contact Center Quality @ (May 2006 - July 2007)
- Product Manager, Cross Site Initiatives @ (May 2004 - May 2006)
- Director, Business Projects, Truelink and Transunion Consumer Solutions @ (January 2003 - August 2003)
- Director Product Development @ (June 2001 - January 2003)
- National Marketing and Sales Manager, Internet Business Group @ (April 1999 - July 2001)
- Vice President, Software Alliances, u.s. Marketing @ (August 1997 - August 1998)
- Assistant Vice President, Operations Manager, Home Access @ (December 1995 - August 1997)
- Senior Branch Manager, Branch Services @ (December 1994 - December 1995)
- Branch Manager, Citiphone @ (October 1992 - December 1994)
- Unit Manager, Cardmember Retention @ (July 1991 - September 1992)
- Unit Manager, Remittance Processing @ (June 1989 - July 1991)
- Area Manager, Hardlines I @ (December 1987 - June 1989)
Kathy Voss Education
- Northwestern University
Master Of Business Administration (Marketing)
1998-2001 - Northern State University
Bachelor Of Science (Marketing, Management)
1984-1987 - Augustana College
(English)
1983-1983
Kathy Voss Skills
- Contact Centers
- Consulting
- Business Process Improvement
- Engaging People
- Multicultural Team Building
- Leadership Development
- Coaching
- Performance Management
- Driving Results
- Cross-functional Team Leadership
- Vendor Management
- Strategy
- Product Management
- E-commerce
- Process Improvement
- Management
- Leadership
- Start-ups
- Operations Management
- Outsourcing
- Project Management
- Call Centers
- Training
- Strategic Planning
- Market Research
- Product Development
- Customer Experience
- Contract Negotiation
- Customer Satisfaction
- Segmentation
- Marketing
- Vendor Relationships
- Relationship Management
- Call Center
- Email Marketing
- New Business Development
- Business Development
- Process Management
- Customer Communication
- Team Management
- Product Marketing
- Team Leadership
- Team Building
- Change Management
- Marketing Strategy
- Business Strategy
- Competitive Analysis
- Customer Retention
- CRM
- Negotiation
Kathy Voss Summary
- Kathy Voss, based in Sioux Falls, SD, US, is currently a Senior Director of Operations at Carlson Wagonlit Travel. Kathy Voss brings experience from previous roles at Independent Consultant, GFK and Orbitz Worldwide. Kathy Voss holds a 1998 - 2001 Master Of Business Administration in Marketing @ Northwestern University. With a robust skill set that includes Contact Centers, Consulting, Business Process Improvement, Engaging People, Multicultural Team Building and more. Kathy Voss has 4 emails and 1 mobile phone numbers on RocketReach.
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