2020 -now Director, Applications Customer Support @
2013 -2020 Vice President, Global Technical Support @
2004 -2013 Vice President, Support Services @
2000 -2001 Director, Service Operations @
1999 -2000 Director, Customer Care @
1998 -1999 Client Account Manager @ Stream Global Services
1993 -1998 Senior Call Center Manager @ Stream Global Services
now Director, Technical Support @
Kathy Mankus Education
Bridgewater State University
Bachelor of Science (Computer Science)
Kathy Mankus Skills
Management
Technical Support
Team Leadership
Call Centers
Business Analysis
Integration
Product Management
Professional Services
Customs Regulations
CRM
Freight Forwarding
Outsourcing
Customer Experience
Vendor Management
Solution Selling
E-commerce
B2B
International Trade
Shipping
IT Strategy
ERP
IT Management
Import
Enterprise Software
SaaS
Salesforce.com
Customer Service
Process Improvement
Business Process Improvement
Enterprise Resource Planning (ERP)
Software as a Service (SaaS)
Customer Relationship Management (CRM)
Account Management
Change Management
E Commerce
Animal Husbandry
Hatchery Management
Food Consultant
Poultry Processing
Kathy Mankus Summary
Kathy Mankus, based in Mansfield, MA, US, is currently a Director, Applications Customer Support at Navihealth, Inc.. Kathy Mankus brings experience from previous roles at Aci Worldwide, Kewill and Navisite. Kathy Mankus holds a Bachelor of Science in Computer Science @ Bridgewater State University. With a robust skill set that includes Management, Technical Support, Team Leadership, Call Centers, Business Analysis and more. Kathy Mankus has 4 emails on RocketReach.
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