CSR and Sales Lead Coordinator @ (July 2024 - February 2025)
Service Account Manager @ (February 2023 - June 2024)
Service Coordinator @ NW Mechanical Inc (February 2021 - November 2022)
Gift Planning Coordinator @ (January 2020 - September 2020)
CSR Manager and Scheduler and Dispatcher @ (January 2018 - January 2020)
Account Manager @ (May 2016 - May 2017)
Contact Center Lead @ (August 2009 - May 2016)
Quality Assurance Monitoring Specialist @ (June 2006 - August 2009)
Quality Assurance Specialist @ Alltel Wireless - Western Wireless (October 1996 - March 2006)
Kathy Kunst Education
ITT Technical Institute
Administrative Assistant and Secretarial Science (General)
Kathy Kunst Skills
Account Management
Account Manager
Administration
Analytical Skills
Attention to Detail
Booking Systems
Build Strong Relationships
CRM Software
Call Management
Coaching
Coaching & Mentoring
Coaching and Development
Collaborative Problem Solving
Communication
Compassion
Computer Literacy
Conflict Management
Conflict Resolution
Contact Center Operations
Contact Centers
Cooperation
Creative Problem Solving
Critical Thinking
Customer Contact
Customer Engagement
Customer Experience
Customer Experience Management
Customer Interaction
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Representatives
Customer-focused Service
Data Analysis
Data Centers
Data Collection
Data Entry
De-escalation
Deadline Oriented
Decision-Making
Dispatching
Document Preparation
Employee Recognition
Employee Training
English
Fundraising
Get Along Well with Others
Growth Strategies
HVAC Coordinator
Influence Others
Interpersonal Skills
Job Coaching
Lead Generation
Leadership
Leadership Development
Leading Meetings
Microsoft Excel
Microsoft Outlook
Microsoft Word
Non-profit Volunteering
Nonprofit Organizations
Permits
Persistence
Personal Development
Phone Etiquette
Phone Manner
Planning & Scheduling
Problem Solving
Professional
Professional Phone Skills
Project Management
Quality Assurance
Quality Management
Quote
Remote Work
Reporting & Analysis
Resource Management
Sales
Scheduling
Service Coordination
Service Titan
Soft Skills
Solution Focused
Strategic Planning
Strategic Thinking
Stressful Situations
Supporting Others
Teaching
Team Building
Team Leadership
Team Mentoring
Team Motivation
Teamwork
Time Management
Train New Employees
Work Alone
Work Very Well with Others
Kathy Kunst Summary
Kathy Kunst, based in Everett, WA, US, is currently a Client Services Representative at SeaTown Electric Plumbing Heating & Air. Kathy Kunst brings experience from previous roles at Cardinal Heating and Air, Fast Water Heater Company, ATS Automation, Inc and NW Mechanical Inc. Kathy Kunst holds a Administrative Assistant and Secretarial Science in General @ ITT Technical Institute. With a robust skill set that includes Account Management, Account Manager, Administration, Analytical Skills, Attention to Detail and more. Kathy Kunst has 2 emails and 1 mobile phone numbers on RocketReach.
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