Kathy Jackson's Location
Mississauga, ON, CA
Kathy Jackson's Work
- IT Service Desk Manager @ Samuel, Son & Co.
- Product Owner - GSD Capability @ DXC Technology
- AMS Service Implementation Manager @ DXC Technology
- Service Implementation Manager @ Hewlett Packard Enterprise
- Service Management Capabilities Manager @ HP
- Americas Service Desk Manager @ HP
- Team leader - Infrastructure Service Desk @ HP
- Team Leader End User Help Desk @ CIBC
Kathy Jackson's Education
- HP Education Centre
ITIL V3 Service Management
2011 - 2012 - Loyalist College
ITIL V3 Service Management
2008 - 2009 - Sheridan College
- Ryerson University
- Gordon E Perdue High School
Kathy Jackson's Skills
- Incident Management
- Service Management
- ITIL
- Service Desk
- SLA
- Escalation
- Metrics
- IT Service Management
- Toast Masters Member since 2010
- Problem Management
Kathy Jackson's Summary
Kathy Jackson, based in Mississauga, ON, CA, is currently a IT Service Desk Manager at Samuel, Son & Co., bringing experience from previous roles at DXC Technology, Hewlett Packard Enterprise and HP. Kathy Jackson holds a 2011 - 2012 ITIL V3 Service Management @ HP Education Centre. With a robust skill set that includes Incident Management, Service Management, ITIL, Service Desk, SLA and more, Kathy Jackson contributes valuable insights to the industry. Kathy Jackson has 4 emails and 1 mobile phone number on RocketReach.
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