Kathy Hourigan's Location
Sydney, New South Wales, Australia
Kathy Hourigan's Work
- General Manager Customer Services @ Sydney Water
- Customer Experience Platform (CxP) Program, Business Director @ Sydney Water
- Head of Customer Services @ Sydney Water
- Manager Customer Accounts and Billing @ Sydney Water
- Manager, Contact Centre @ Sydney Water
- National Manager Human Resources @ Onetel
- National Call Centre Manager @ Onetel
- Call Centre Team Leader - Insurance Brokers @ Zurich Insurance
- Account Manager - Commercial Underwriter @ Zurich (prior GRE)
Kathy Hourigan's Education
- AGSM @ UNSW Business School
- Australian Insurance Institute
- Customer Service Institute Of Australia (Fellow)
Kathy Hourigan's Skills
- Organizational Change
- Change Leadership
- Customer Experience
- Employee Relations
- Employee Engagement
- Union Negotiations
- Thought Leadership
- Contact Center Design
- Customer Relations
- Performance Management
Kathy Hourigan's Summary
Kathy Hourigan, based in Sydney, New South Wales, Australia, is currently a General Manager Customer Services at Sydney Water, bringing experience from previous roles at Sydney Water. Kathy Hourigan holds a AGSM @ UNSW Business School. With a robust skill set that includes Organizational Change, Change Leadership, Customer Experience, Employee Relations, Employee Engagement and more, Kathy Hourigan contributes valuable insights to the industry. Kathy Hourigan has 2 emails and 1 mobile phone number on RocketReach.
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