Customer Success Advocate II @ (April 2022 - November 2023)
Partner Support Manager 1 @ CenturyLink Communications (November 2017 - April 2022)
Partner Support Manager 1 @ Level3 Communications (November 2014 - November 2017)
Senior Service Delivery Associate @ Level3 Communications (June 2007 - November 2014)
Customer Service Representative @ (March 2007 - June 2007)
Retention @ (February 2006 - February 2007)
retention and sales and inbound and outbound calling @ adelphia (March 2005 - February 2006)
Fine Jewelry Sales Specialist @ (October 2000 - July 2005)
3rd Key Supervisor @ (December 2004 - June 2005)
Store Co Manager @ (September 2002 - January 2005)
Jewelry Manager, Backup Cash Office and Receiving Manager @ (July 1999 - September 2002)
Office Supervisor, Department Head multiple areas, Cashier @ (August 1992 - July 1999)
Kathy H. Education
Olean Business Institute
Associate's degree (Business Administration and Management, General)
1990-1992
Oswayo valley High
diploma (Business/Commerce, General)
1987-1990
Kathy H. Skills
Leadership
Business Acumen
Team Building
Strategic Planning
Customer Relationship Management (CRM)
Change Management
Data Entry
Microsoft Excel
Microsoft Office
Knowledge Management
Microsoft Word
Commitment towards work
Organization Skills
Courteous
Energetic
Self-confidence
Product Knowledge
Social skills
Teamwork
Active Listening
Easily Adaptable
Time Management
Attention to Detail
Skilled Multi-tasker
Telecommunications
Sales
Call Centers
Telephony
SIP Trunking
Customer Retention
Salesforce.com
Customer Experience
Technical Support
Retail
Visual Merchandising
Communication
Management
Human Resources
Payroll
Scheduling
Shipping & Receiving
Cash Handling
VoIP
Customer Satisfaction
Direct Sales
Network Design
Customer Service
Managed Services
IP
Voice over IP (VoIP)
Kathy H. Summary
Kathy H., based in Shinglehouse, PA, US, is currently a Service Operations Manager at OneConnect, Inc. Kathy H. brings experience from previous roles at United Refining Company, AVON, Lumen Technologies and CenturyLink Communications. Kathy H. holds a 1990 - 1992 Associate's degree in Business Administration and Management, General @ Olean Business Institute. With a robust skill set that includes Leadership, Business Acumen, Team Building, Strategic Planning, Customer Relationship Management (CRM) and more. Kathy H. has 3 emails on RocketReach.
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