Katherine Romanillos Email
Director, Global Operations @ Next Reason
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Katherine Romanillos Location
- Valenzuela, NCR, PH
Katherine Romanillos Work
- Director, Global Operations @ (September 2021 - Present)
- Senior Operations Manager for APAC @ (August 2020 - September 2021)
- Regional Operations Head - Customer Service (Philippines, Indonesia, Singapore, India and Thailand) @ HOOQ (September 2017 - May 2020)
- Commercial Excellence Program Manager (Philippines and China) @ (April 2014 - September 2017)
- Service Delivery Lead (Pakistan) @ (November 2011 - April 2014)
- Virgin Australia Operations Manager @ (March 2007 - October 2011)
- Virgin Australia Team Manager @ (August 2005 - March 2007)
- Dell Computers Team Manager @ (November 2004 - July 2005)
- SBC Global Team Leader @ Convergys (February 2004 - November 2004)
- Team Manager @ (June 2002 - November 2003)
- Customer Service - Team Officer in Charge @ eTelecare Global Solutions (June 2001 - June 2002)
Katherine Romanillos Education
- AMA University
Bachelor of Arts (B.A.) (Psychology)
1996-2000 - Far Eastern University
Bachelor of Science (BS) (Psychology)
1995-1996
Katherine Romanillos Skills
- Management
- Leadership
- Operations Management
- Customer Service
- Service Delivery
- Call Centers
- Performance Management
- Process Improvement
- BPO
- Strategic Planning
- Analysis
- Employee Training
- Outsourcing
- Customer Satisfaction
- Vendor Management
- Team Management
- Business Process Improvement
- CRM
- Change Management
- Customer Experience
- Contact Centers
- Budgeting
- Build Strong Relationships
- Business Acumen
- Business Process Outsourcing (BPO)
- Business Workflows
- Call Center Development
- Call Monitoring
- Coaching
- Contact Center Operations
- Contractual
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Success
- Customer Support
- Decision-Making
- English
- Finance
- Freshdesk
- General Management
- ITIL Certified
- Jira
- KPI Reporting
- Key Performance Indicators
- Microsoft Excel
- Notion Productivity Software
- Objectives and Key Results (OKRs)
- Operational Strategy
- Operations
- People Management
- Presentations
- Problem Solving
- Resource Planning
- Service Centers
- Service Quality
- Software as a Service (SaaS)
- Start-ups
- Strategy
- Support Services
- Team Building
- Team Leadership
- Team Performance
- Technical Support
- Ticketing Systems
- Training
- Workflow Management
- Working Experience
Katherine Romanillos Summary
- Katherine Romanillos, based in Valenzuela, NCR, PH, is currently a Director, Global Operations at Next Reason. Katherine Romanillos brings experience from previous roles at Next Reason, HOOQ and Maersk Global Service Centres. Katherine Romanillos holds a 1996 - 2000 Bachelor of Arts (B.A.) in Psychology @ AMA University. With a robust skill set that includes Management, Leadership, Operations Management, Customer Service, Service Delivery and more. Katherine Romanillos has 2 emails on RocketReach.
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