Katherine C. Comia Email
Site Lead @ Optum
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Katherine C. Comia Location
- Valenzuela, NCR, PH
Katherine C. Comia Work
- Site Lead @ (July 2026 - Present)
- Sr. Director - Operations @ (September 2021 - Present)
- Director, Customer Service @ (August 2020 - August 2021)
- Director, Customer Service @ (May 2019 - August 2020)
- Sr. Director for Operations @ Convergys (April 2018 - April 2019)
- Site Director @ Convergys (July 2013 - October 2018)
- Service Delivery Unit Lead @ (May 2012 - June 2013)
- Delivery Project Executive @ IBM Global Business Process Services (December 2009 - April 2012)
- Project Manager and Site Director @ (April 2008 - November 2009)
- Call Center Manager @ (May 2007 - April 2008)
- Operations Manager @ (February 2005 - May 2007)
- Team Leader @ (January 2004 - February 2005)
- Phone Banker @ (February 2004 - June 2004)
- CSR @ eTelecare Global Solutions (June 2003 - January 2004)
- Personnel Assistant @ (February 2002 - June 2002)
Katherine C. Comia Education
- University of the Philippines
AB (Psychology, Graduated Cum Laude)
1997-2001 - Southern Luzon State University
Graduated with honors
1993-1997 - Casa Del Nino Jesus de Lucban
Graduated Valedictorian
1985-1993
Katherine C. Comia Skills
- AI Agents
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- BPO
- Business Analysis
- Business Intelligence
- Business Process
- Business Process Automation
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Call Centers
- ChatGPT
- Client Services
- Coaching
- Communication
- Contact Centers
- Conversational AI
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Decision-Making
- Design Thinking
- Employee Engagement
- Ergonomics
- Executive Leadership
- Generative AI
- Generative AI Tools
- Interpersonal Communication
- Large Language Models (LLM)
- Leadership
- Machine Learning
- Management
- Offshoring
- Operational Excellence
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Process Improvement
- Product Management
- Project Leadership
- Project Management
- Prompt Engineering
- Proposal Writing
- Resource Management
- Responsible AI
- Retention Strategies
- Service Delivery
- Shared Services
- Site Coordination
- Six Sigma
- Sla
- Talent Management
- Team Leadership
- Team Management
- Telecommunications
- Training Delivery
- Transition Management
- Vendor Management
- Workforce Management
- Customer Relationship Management Crm
- Strategic Planning
- Operations
- Microsoft Office
- Business Process Outsourcing Bpo
- Program Management
- Training
- Change Management
- Project Planning
- Microsoft Word
- Public Speaking
- Business Process Outsourcing
- Customer Relationship Management
Katherine C. Comia Summary
- Katherine C. Comia, based in Valenzuela, NCR, PH, is currently a Site Lead at Optum. Katherine C. Comia brings experience from previous roles at Optum, AT&T and Convergys. Katherine C. Comia holds a 1997 - 2001 AB in Psychology, Graduated Cum Laude @ University of the Philippines. With a robust skill set that includes AI Agents, Artificial Intelligence (AI), Artificial Intelligence for Business, BPO, Business Analysis and more. Katherine C. Comia has 3 emails on RocketReach.
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Katherine C. Comia
Site Lead
Valenzuela, NCR, PH
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