Customer Care Root Cause Analyst @ (February 2018 - September 2021)
Policy and Control Specialist @ (November 2014 - February 2018)
FOS Team Manager @ (October 2013 - November 2014)
Complaint Handler @ (July 2007 - October 2013)
Client Services Administrator @ (March 2007 - July 2007)
Customer Relations Advisor @ (February 2002 - March 2007)
Customer Account Handling @ (January 1999 - February 2002)
Customer Service Advisor @ (February 1997 - January 1999)
Kate Redman Education
Hugh Baird College
BDS (Point of Sale, Retail Display and Graphic Design)
1996-1998
Kate Redman Skills
Agile Methodologies
Agile Project Management
Analytical Skills
Assurance
Auditing
Change Management
Complaint Investigations
Complaint Management
Compliance Monitoring
Continuous Improvement
Customer Experience
Customer Retention
Customer Service
Financial Services
Insurance
Issue Management
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft Word
Monitoring
Operational Compliance
Payment Protection Insurance
Problem Solving
Process Improvement
Process Improvement Projects
Project Delivery
Project Management
Quality Assurance
Quality Control
Regulatory Compliance
Regulatory Requirements
Retail
Risk Management
Root Cause Analysis
Root Cause Problem Solving
Stakeholder Management
Team Leadership
Team Management
Teamwork
Testing
Time Management
Training
Troubleshooting
Visio
Kate Redman Summary
Kate Redman, based in Liverpool, GB, is currently a FS Manager - Operations at The Very Group. Kate Redman brings experience from previous roles at The Very Group and Shop Direct. Kate Redman holds a 1996 - 1998 BDS in Point of Sale, Retail Display and Graphic Design @ Hugh Baird College. With a robust skill set that includes Agile Methodologies, Agile Project Management, Analytical Skills, Assurance, Auditing and more. Kate Redman has 1 emails and 1 mobile phone numbers on RocketReach.
Looking for a different Kate Redman?
Find contact details for 700 million professionals.