Customer Success, Strategic Accounts @ (January 2024 - August 2025)
Enterprise Customer Success Manager @ (January 2023 - January 2024)
Customer Success Program Manager @ (January 2021 - January 2023)
Head of Customer Success and AI Strategy @ Thankful acquired by Gladly (January 2020 - January 2021)
Manager, Customer Success @ Thankful (acquired by Gladly) (January 2019 - January 2020)
Customer Service Manager @ (January 2018 - January 2019)
Program Manager, Global Customer and Merchant Engagmement @ (January 2016 - January 2018)
Team Leader, Merchant Services @ (January 2015 - January 2016)
Project Manager - VMO, North America @ (January 2014 - January 2015)
Onboarding Specialist @ (January 2013 - January 2014)
Implementation Specialist @ (January 2012 - January 2013)
Kat Education
University of California, Berkeley
Project Management Certification Program
2014-2014
The Art Institutes
Bachelor's degree
Kat Skills
Account Management
Artificial Intelligence (AI)
Business Analysis
Business Expansion
Business-to-Business (B2B)
CRM
CSM
Client Relations
Continuous Improvement
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Customer-Focused Service
Data Analysis
End User Training
JIRA
Key Performance Indicators
Leadership
Lean Six Sigma
Machine Learning
Management
Micros
Negotiation
Operations Management
People Management
Presentations
Product Customization
Program Management
Project Management
Project Planning
Prompt Engineering
Recruiting
Renewals
SMB
SQL
Sales
Salesforce.com
Shared Service Center
Software Implementation
Strategy
Tableau
Team Leadership
Training
Troubleshooting
Vendor Management
Windows
Workforce Management
Zendesk
Databases
Time Management
Sales Process
Restaurants
Microsoft Office
POS
Microsoft Excel
Social Media
Operations
Customer Relationship Management Crm
Testing
Customer Relationship Management
Artificial Intelligence
Kat Summary
Kat, based in United States, is currently a Merchant Success, Enterprise at Loop. Kat brings experience from previous roles at Loop, Siena AI and Narvar. Kat holds a 2014 - 2014 Project Management Certification Program @ University of California, Berkeley. With a robust skill set that includes Account Management, Artificial Intelligence (AI), Business Analysis, Business Expansion, Business-to-Business (B2B) and more. Kat has 2 emails and 1 mobile phone numbers on RocketReach.
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