Kasvutoimisto IHME // Growth Agency IHME Information

Growth Agency IHME is a management consultancy. Our specialty is building excellence in leadership and customer operations. Our vision is to help companies build winning customer operations from sales strategies through customer experience to customer success. We believe that the seeds of success lie in setting bold goals, empowering people and reinforcing change. Business leaders come to us when the current ways of working are no longer enough. We help executives and managers build concrete ways of measuring and improving their customer operations and activities. We work with their employees to implement best practices. Our clients include medium and large companies mainly in B2B business, such as DNA, Danske Bank and Basware. What sets us apart is our curiosity and ability to listen to and understand your situation and your clients’ expectations. All our consultants have years of experience in creating excellent customer operations and our “been there – done that” -experience brings about a peer-to-peer level discussion with you. We breathe change and draw our insight from a vast pool of international academic research on which our methodologies are based on as well. Commitment to our client's success builds on not only agreeing on “what to develop” but also on a shared understanding of “why are we doing this”.