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Karthick Jl Location

Chennai, TN, IN

Karthick Jl Work

Founder @ (February 2025 - Present)
Member @ (September 2026 - Present)
Member @ RevGenius (July 2025 - Present)
Customer Operations Consultant @ (September 2025 - March 2026)
VP of Customer Success @ (February 2023 - May 2025)
Head of Customer Success @ (October 2020 - January 2023)
Manager, Customer Success @ (September 2018 - September 2020)
Lead - Customer Success @ (August 2016 - August 2018)
Head of Customer Success @ (July 2015 - August 2016)
Customer Success Manager @ (December 2012 - June 2015)
Technical Lead @ (April 2012 - December 2012)
Senior Engineer @ (June 2009 - March 2012)
Software Engineer @ (October 2005 - June 2009)

Karthick Jl Education

Sikkim Manipal University
Master of Business Administration (M.B.A.) (Finance and Financial Management Services)
2013-2014
Sri Ramakrishna Engineering College
Bachelor's Degree (Electrical and Electronics)
2001-2005
S.B.O.A. Matric. & Hr. Sec. School
High School
1999-2001

Karthick Jl Skills

.NET
Adobe Design Programs
Automation
Battlecard
Bespoke
Business Process Improvement
CS Playbook
Career Development Coaching
Churn Management
Churn Reduction & Retention
Cloud Applications
Coaching
Competitive Intelligence
Customer Advocacy
Customer Engagement
Customer Experience
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Success
Customer Success Operations & Scaling
Customer Success Strategy
Data-Driven Insights
Emotional Intelligence
Enablement
Enterprise Software
Escalation
Executive Coaching & Leadership Development
Expansion Strategies
Flex
Forecasting
Fractional Leadership
Fractional Ownership
Freshdesk
Growth Strategies
JavaScript
Leadership
Learning Management Systems
NRR & Growth
Net Promoter Score
Operational Efficiency
Operations Management
Oracle
Oracle PL/SQL Development
Oracle SQL
PL/SQL
Performance Management Systems
Podcasts
Post-Sales
Process slide
Product Development
Product Launch
Product Marketing
Product Pitches
Product Training
Project Documentation
Rational Rose Enterprise Edition
Resume Review
SDLC
SaaS B2B Consulting
Sales Enablement
Salesforce.com
Skill Development
Software Development
Software Development Life Cycle (SDLC)
Software Documentation
Software Project Management
Strategic Leadership
Strategic Planning
Strategic Vision
Strategy
Subject Matter Experts
Team Leadership
Team Performance
Vice Presidents
Web Services
Webinar
Microsoft SQL Server
Client Relations Skills
Requirements Analysis
SQL
Management
Net
Software Development Life Cycle Sdlc
Project Management
Marketing
Engineering
Software Development Life Cycle

Karthick Jl Summary

Karthick Jl, based in Chennai, TN, IN, is currently a Founder at Customer Success Compass. Karthick Jl brings experience from previous roles at Customer Success Collective, RevGenius, Convey and Josys. Karthick Jl holds a 2013 - 2014 Master of Business Administration (M.B.A.) in Finance and Financial Management Services @ Sikkim Manipal University. With a robust skill set that includes .NET, Adobe Design Programs, Automation, Battlecard, Bespoke and more. Karthick Jl has 2 emails and 1 mobile phone numbers on RocketReach.