Karla Rivers Email & Phone Number
Contact Center - Quality Assurance Lead (Voice Response) - Retail @ PNC
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Karla Rivers Location
- Brecksville, OH, US
Karla Rivers Work
- 2021 -now Contact Center - Quality Assurance Lead (Voice Response) - Retail @
- 2018 -2020 Product Owner and Business Systems Analyst, Retail Shared Services @
- 2016 -2018 Software Quality Assurance Team Lead - IVR - Voice Response - Call Center @
- 2008 -2016 Application Developer Voice Response and Call Center @
- 1980 -2008 Senior Software Engineer - Mainframe and Voice Response and Call Center @ National City Bank
Karla Rivers Education
- Capital University
BM (Music / Computer Science)
1975-1979
Karla Rivers Skills
- Systems Analysis
- IT Strategy
- Data Warehousing
- Requirements Analysis
- SharePoint
- SDLC
- ITIL
- Microsoft SQL Server
- Business Analysis
- Vendor Management
- Software Documentation
- Process Improvement
- Visio
- JCL
- Mainframe
- Enterprise Architecture
- Testing
- COBOL
- Business Requirements
- Disaster Recovery
- Business Intelligence
- Business Process Improvement
- SQL
- Requirements Gathering
- Software Development
- DB2
- Software Project Management
- Integration
- IT Management
- Databases
Karla Rivers Summary
- Karla Rivers, based in Brecksville, OH, US, is currently a Contact Center - Quality Assurance Lead (Voice Response) - Retail at PNC. Karla Rivers brings experience from previous roles at PNC, PNC Financial Services Group and National City Bank. Karla Rivers holds a 1975 - 1979 BM in Music / Computer Science @ Capital University. With a robust skill set that includes Systems Analysis, IT Strategy, Data Warehousing, Requirements Analysis, SharePoint and more. Karla Rivers has 1 emails and 1 mobile phone numbers on RocketReach.
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