Karla Rivers Email & Phone Number
Contact Center - Quality Assurance Lead (Voice Response) - Retail @ PNC
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Karla Rivers Location
- Brecksville, OH, US
Karla Rivers Work
- Contact Center - Quality Assurance Lead (Voice Response) - Retail @ (January 2021 - Present)
- Product Owner and Business Systems Analyst, Retail Shared Services @ (May 2018 - December 2020)
- Software Quality Assurance Team Lead - IVR - Voice Response - Call Center @ (December 2016 - April 2018)
- Application Developer Voice Response and Call Center @ (October 2008 - November 2016)
- Senior Software Engineer - Mainframe and Voice Response and Call Center @ National City Bank (January 1980 - October 2008)
Karla Rivers Education
- Capital University
BM (Music / Computer Science)
1975-1979
Karla Rivers Skills
- Business Analysis
- Business Intelligence
- Business Process Improvement
- Business Requirements
- COBOL
- DB2
- Data Warehousing
- Databases
- Disaster Recovery
- Enterprise Architecture
- IT Management
- IT Strategy
- ITIL
- Integration
- JCL
- Mainframe
- Microsoft SQL Server
- Process Improvement
- Requirements Analysis
- Requirements Gathering
- SDLC
- SQL
- SharePoint
- Software Development
- Software Development Life Cycle (SDLC)
- Software Documentation
- Software Project Management
- Systems Analysis
- Testing
- Vendor Management
- Visio
Karla Rivers Summary
- Karla Rivers, based in Brecksville, OH, US, is currently a Contact Center - Quality Assurance Lead (Voice Response) - Retail at PNC. Karla Rivers brings experience from previous roles at PNC and National City Bank. Karla Rivers holds a 1975 - 1979 BM in Music / Computer Science @ Capital University. With a robust skill set that includes Business Analysis, Business Intelligence, Business Process Improvement, Business Requirements, COBOL and more. Karla Rivers has 1 emails and 1 mobile phone numbers on RocketReach.
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